Business ProfileforJust Move DFW

On May 28, 2022, 3 gentlemen from ********* Moving & Packing movers who were hired by Just Move, moved me from a home in Fort Worth, TX to another home in Fort Worth, TX that was about 10 minutes away. During the move, the movers dropped my Samsung 28-cu ft French Door Refrigerator w/ Dual Ice Maker causing damage to one of the French doors, dents & scratches on the side it was dropped on & displaced inside pieces to shelving & top ice maker. I spoke with Just Move's rep Mark (Blueprint) at the end of the move to make my payment of $689.90, which included overtime possibly caused by one of the movers spending extra time to try & fix the refrigerator door (this required hammering to bend items back in place so the peg would fit the hole). During the call, he did stated that he was already told of the drop & could either come out to look or I could send him the model number so they could see how to take care of the repairs. I told him I had pictures if needed & we agreed that he would come by on Tuesday. After not showing & no communication, I sent a text to Jonathan (Just Move) & Mark (Blueprint) on June 1 with the model#, my email address and a request for them to let me know their intentions to resolve. I got a text on June 2 from Mark requesting to come on Fri June 3 & I told him it would have to be after 5p or early Sat June 5. After no response, I sent an email on June 7 to Just Move requesting a response by June 9 or I'd have to escalate my complaint. Mark text me on June 8 & we agreed to a time on Sat Jun 11 for him to come review the damage. He came about 10 min late on Sat, looked at damages & took pictures & stated that he'd reach back to me on Mon Jun 13. On June 15, I received a call from Jonathan stating the resolution was to either paint over the cosmetic damage or give me $300 & their message from a repair guy was to reset the filter. I relayed this wasn't satisfactory & they were suppose to have the owner reach out via email but still nothing.