Business ProfileforTX Transmission Repair

Date of the transaction: 08/2021 The amount of money you paid the business: $2,850 $871.94 for Friendly *********- No engine issues. Repaired the transmission coolant lines. Low transmission fuel. Recommended transmission rebuild. What the business committed to providing you: Transmission Rebuild What is the nature of the dispute is: Over the course of a year, we have brought in the vehicle multiple times with the same issue of delay in shifting. The issues have not been resolved. If I continue to drive it, it will only be a matter of time before the transmission goes out again because the underlying issue has not been resolved. It has gotten to the point where they put blame on other issues in the vehicle. I took the vehicle to a ***** dealership to be inspected. Turns out, there is nothing wrong with the engine. We needed to replace the transmission coolant lines and fill up the transmission fluid. Once we corrected this issue, the shifting gears were doing the same thing. They recommended a transmission rebuild. I took the vehicle to Tx Transmission again since I have the warranty. I got it back with the same issues. I have already asked for a refund but they denied that request and said they can look at it again. Why would I continue with them if they obviously cannot fix the problem? I have asked for Itemized items and an email on the work they did on 09/2022. They keep saying they will send it when they can. When I asked for an ETA, they go around the question. I gave them the benefit of the doubt for a whole year since we were under warranty. They have yet to get the issue resolved. I would not recommend this business to anyone. Account/order/tracking number: ******