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Find a Location

Guaranty Bank & Trust has 1 locations, listed below.

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    Business ProfileforGuaranty Bank & Trust

    Bank

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    10703 Preston Rd, Dallas, TX 75230-3806
    BBB File Opened:
    4/12/2004
    Years in Business:
    70
    Business Started:
    1/1/1954
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Guaranty Bank
    • Guaranty Financial Group, Inc.
    Contact Information

    Principal

    • Mr. Corey Andrews, Regional Manager

    Customer Contact

    • Mr. Corey Andrews, Regional Manager
    Additional Contact Information

    Fax Numbers

    • (214) 890-9778
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    02/01/2024 ***************************** ******************************************************************************* EXPERIAN INFORMATION SOLUTIONS ************************************************************* GUARANTY BANK & TRUST NA ***************************************************************** RE: 1320XXXX Dear Sir or Madam:I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that Experian/ Transunion and Equifax absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files.Enclosed is a copy of my Identity Theft Report supporting my position, and a copy of my credit report showing the fraudulent items related to your company that are the result of identity theft. Account name: ********************** & TRUST NA Account number: ******** Date opened: 06/19/2019 Also enclosed is a copy of the CFPBs Notice to Furnishers of Information, which details your responsibilities as an information furnisher to credit reporting agencies (***s). As a furnisher, upon receipt of a consumers written request that encloses an Identity Theft Report, you are required to cease furnishing the information resulting from identity theft to any ***.The Notice also specifies your responsibilities when you receive notice from a ***, under section 605B of the Fair Credit Reporting Act, that information you provided to the *** may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any ***s and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection.Please investigate this matter, close the account and absolve me of all charges, take the steps required under the Fair Credit Reporting Act, and send me a letter explaining your findings and actions.Sincerely, *****************************

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB serving North Central Texas

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