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Business Profile

Garage Doors

O'Brien Garage Doors

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for O'Brien Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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O'Brien Garage Doors has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 7 Customer Reviews

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    Review Details

    • Lisa J

      Date: 08/12/2024

      O'Brien Garage Doors Horrible experience. Was given a time window of 9-12. At no point was I contacted that the technician was running late...i had to call at 1153 that the technician was running late....I asked if had time to run an errand i was told yes. So i left to go to the pharmacy and as soon as I got there i recieved an automated call that the technician was on the way (1207 pm)an would be rjere in about 30 min. I immediately went back home. He did not show up until 130 pm. After i had called twice. He should up with food in his mouth never apoligized and told me that was given an estimate. When I said he was 1 1/2 hours late from the estimate. He shrugged. His tone was rude left the impression that i was interrupted him and when i questioned the two minute estimate and some of the information I was given was different then what i was told in the office. The difference in the price was not the reason i will not use this company as 1) lack of communication. 2] uncaring staff 3) unreliability

    • Sherry K

      Date: 02/21/2024

      These folks installed springs and plate kit with one year warranty. Less than a month later, the door crashed down and was sitting crooked, requiring boarding up to keep animals out of the garage. The door also made awful noises when trying to use. We called them and they sent another guy who made adjustments that lasted about four days. For the past two weeks, the door couldnt be used at all, which is a real inconvenience. Over the last several weeks we have called them six times and they dont even call back. Weve talked with another company that will come out and fix our door for us. We will never deal with this company again. They might be cheaper than other companies, but we chose to deal with a company that returns our calls and fixes the door properly.

    • Jeff S

      Date: 12/13/2023

      A total rip off. These guys are con artists. They installed the absolute cheapest, noisiest garage door opener that exists, and charged me a grand total of $730. When I called on the phone they quoted me $599 complete with installation. I had a coupon for 20% off the service call, but the repairman wouldn't accept it because he said they were already giving me "free installation." I found the garage door opener online and it costs retail about $200. If I was getting free installation then the total should have been $200. How did I end up paying $730 then? It didn't even come with a keypad, but they would sell me one for an additional $120. Don't hire these guys, they will rip you off.

    • Julie G

      Date: 05/31/2023

      Scheduled a repair with O'Brien. Waited all day for them to arrive. When I called, I got a response from the customer service rep that O'********************** 'called multiple times to confirm the arrival time and when they didn't get a response, rerouted the technician.' I checked my phone and I received one call from an unknown number, who left no message. Clearly, the technician did not want to come out that day. Get your service somewhere else folks, unless you have time to waste waiting for the arrival that will never happen

    • AJ H

      Date: 03/27/2023

      Poor customer service. I have been waiting over one (1) month for their ** Contractor License Number for our community paperwork. Called today. Was promised by Price I would receive a call back by 5:00pm today. No call. Still waiting. You decided if this is proper customer service

    • Marilyn p

      Date: 12/05/2022

      wish I could give zero. Charaged over $400 for useless 'work' . The opener motor needed to be replace. Easily diagnosed and replaced by another company.

    • Chandler A

      Date: 12/01/2022

      This company is absolute trash. They charged $450 to replace the roller bearings on my garage. If you call around, this service should not cost more that $150. I even called this company, O'Brien, after the technician left and they even quoted me less than $150. A manager said he'd call me, that never happened. The repair didn't even fix my issue 100%.I have absolutely no trust in this company. I do not recommend. They should go out of business ASAP for scamming people like this.O'Brien states below to another customer review that "This comes from a place of honesty, integrity, and having our customers' best interest at heart." That is all BS! This company is dishonest scum.

    O'Brien Garage Doors is NOT a BBB Accredited Business.

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