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Business Profile

Packing Service

Pack2Normal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home was flooded by a faulty appliance and all the hardwood floors had to be refinished. All household goods had to be packed and removed from the home before the flooring could be fixed. Pack2Normal was hired to perform the packing, moving and storage of our belongings. Once the floors were repaired Pack2Normal returned our household furnishings. Our refrigerator was damaged in the process of delivery back to the home. There were several scratches and dents to the stainless finish as well as puncture marks in the side of the appliance where it appears a dolly/cart was used to move the appliance. Also, an antique wooden stool for our antique organ was never returned to us and is still missing. We contacted the vendor Pack2Normal about our issues and we were told sorry but there was nothing they could do. After several correspondences back and forth the vendor did state a payment of $400 would be made for damages, which payment was never made. As of today we have a damaged refrigerator that will cost $4,000 to replace and we have a missing antique stool that is irreplaceable. The vendor refuses any remedy for the damages they caused.

    Business Response

    Date: 01/30/2025

    Hello,

    In regards to the complaint filed, the antique stool referenced is just awaiting a timeframe of when the stool can delivered. As far as the reimbursement for cosmetic damages to the refrigerator, $400 was proposed for cosmetic damages. The refrigerator is not broken or destroyed; therefore, a replacement refrigerator is not warranted. A response was never sent back from the insured; therefore, it has been at a standstill. 

     

    Best Regards

    Customer Answer

    Date: 01/30/2025

     
    Complaint: 22840149

    I am rejecting this response because: The vendor has never contacted us about delivering the missing antique stool.  Also, we were told by the vendor that they were mailing us a check for $400 without any response needed by us.  We are still waiting on the $400 check.  

    Sincerely,

    ******* ******

    Customer Answer

    Date: 01/30/2025

    The vendor claims the refrigerator is not destroyed, but I do not agree.  Because the refrigerator has so many cosmetic blemishes it is not presentable in my home.  It's an embarrassment when company sees the condition of the refrigerator.  From a mechanical standpoint the refrigerator works but from a visual cosmetic standpoint the refrigerator does not work. 

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