Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Packing Service

Pack2Normal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used pack2normal for fire restoration services back in May. When I got my items back, I found 3 items with soot and uncleaned mixed inside of boxes with cleaned items. I reached out to them about my concern and they stated that there may have been an unforeseen oversight and when I asked about quality control process they stated they test items from every few claims. When I voiced my health concerns with my asthma and inhaling toxic smoke material, they made no effort to fix the issue just did not respond. They also had held some of my items with sentimental value to be returned to me, in which I never received these items. The company will not respond to me. I asked that at the minimum they replace the items that were not cleaned and they didnt respond. Not to mention my health concern with all my items. Since three items were dirty, how am I to know my entire house full of items are safe when they should have been cleaned by this restoration company with no quality control.

    Business Response

    Date: 12/05/2022

    The sentimental items were returned to the client - at first, it was discussed to drop off in-person when we were in the area. Since the timeline for this to occur didn't match for all parties, we sent the items via ***** 2-day to the address provided by the client. The restoration process for cleaning fire/soot items was explained to the client on the front end and a pre-interview checklist was signed stating that our process was explained in full; we are all human and not robots meaning that each of our technicians diligently work to ensure that every step of the process is executed to ensure that each item is restored to pre-loss condition. The items that the client is speaking about were plastic items and it was explained that over time, the soot could potentially return. The client also stated "any possibility my sentimental items could be shipped and I will just take a loss on the items that were not cleaned?". If items can't be restored to pre-loss condition, those items are deemed non-salvageable and it is the insurance company's responsibility to reimburse their policyholder. We do have a QA system - while we don't test each item that is packed out of a home (that would be impossible), we do check items throughout the cleaning process. 

Pack2Normal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.