Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 7,2022 Dee **** moving company moved my mother and I . After the move within just a few minutes my brother came to set my mothers bed to find it was broke . My mother contacted the owner . He was very rude , hung up in her . I also spoke with him , he was very rude accused my brother of breaking my mothers bed . He finally came picked ** footboard which has been in his possession ever since and has not been repaired as he finally agreed to do . Its been excuse after excuse . Now he has offered $200 for it and my mother wants $ 600 . She has had the bed for a few years which he claims she has had for 20 . Thats not true . Anyway , he refuses to pay her $600 , just $200 . We have many witnesses that her bed was not broke and splintered . Screws were loose yes but not broke . We have been dealing with this for about 58 days and she wants closure and to be made while again .

  Business Response

  Date: 12/14/2022

  On Oct 7th we provided services for ******************** mother. The move went well and a couple of hours later, I received a call about a footboard being broken. As an owner, it's part of my job to find out what happened, being as I didn't know what or how it happened. The guy who took the footboard in assured me that it was not broken when he unwrapped it and that the brother, who had disassembled the bed prior to our arrival was in the room reassembling it as we were finishing up. I was the mediator in a situation that I had no personal knowledge of what happened being as I didn't see it. **************** then asked me to refund $200 of the bill, which I refused to do and chose to go pick up the footboard for repair. The footboard was in my possession for a hour prior to being dropped off at the repair shop. About a week or so later, *************** who was speaking on her mom's behalf called to inquire about the footboard and I text the lady who had it, who claimed to have been sick and backed up. She then sent me a $600 invoice for the footboard repair. A few more weeks had passed and **************** contacted me again about the footboard. I contacted her once again and was told that the footboard would be ready by weeks end. Weeks end came no contact or responses. I sent the text correspondence that I had with the person repairing the footboard to **************** as a means to show that I'm not the hold up on the footboard. Another week or so passes and I contact the repair person and ask for pictures, she said they would be sent and I received nothing. I called and called and texted for a couple of days with no response. I then contacted **************** and explained that I'm not sure if the person couldn't fix the footboard and didn't want to tell me, had messed it up or whatever but that she wasn't responding to me. I then asked about a way to resolve the situation. **************** then text me requesting $600 which I told her I wasn't going to do and asked that she be reasonable. I then told **************** about her previous request for $200 and that I would oblige that and give an additional hundred for the inconvenience. **************** then went into threatening with lawsuits and chose to file this complaint. Later that day her mother called me, who was the owner of the footboard, and we discussed the situation and once I told her about the resolution that I had given her daughter that morning, she was pleased. We both agreed that the communication should have been between her and I from the beginning and that the issue was actually done by the guy who tried to blame her brother, who no longer works for me due to that offense. I then met ******************** mother, we went over and signed a resolution form stating that the issue had been resolved and satisfaction had been met. ******************** mother also agreed to remove any and all negative complaints as the issue is resolved and she was satisfied with the overall service provided. **************** also informed me later that evening that she was satisfied with the issue being handled and that she had sent an email to the BBB stating that the issue has been resolved

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************