Business ProfileforBeaman Toyota

In early February 2023 my wife and I purchased a Toyota RAV4 from Beaman Toyota and salesman *********************. We wanted a leather interior but they did not have any in stock and ***. ******* said they could have leather installed. We all debated whether or not we wanted gray or black leather and finally *** suggested that we get gray leather with black stitching. Our daughter really liked the idea of that and that is what we ordered. We took possession of the vehicle that day and *** stated the weather should be in in a couple of weeks and he would call me. I did not hear from *** in a couple of weeks but I gave him approximately another two weeks because I figured it have to come in and we had to be scheduled. When I had not heard from him, I contacted him and he said he would look into it and get back with me. I never heard from him, so I followed up again with a voice mail and a text but no response. A couple weeks after that I went by the Toyota store to talk to *** but he was not there and they were able to get him on the phone. He advised that the leather was on back order but was coming in the next week. A couple of weeks later I had still not heard anything from ***. Again, I tried to get in touch with him with no response. Finally, he called and said the weather had arrived and gave me a day to drop the vehicle off. At this point it has been three months since we purchased the vehicle.When I drop the vehicle off, I asked if the leather was at the store because I wanted to look at it, but he advised that it had been sent to the upholstery place they use for leather installs. He stated the vehicle should be ready the next day or the day after. Two days later I had not heard from him so I contacted him and was advised that it would be the next day before the vehicle was ready. The next day, a Friday, I called to confirm and it was ready so I went by to pick it up. When I got there and looked in the vehicle, I was surprised and very much let down to find out the leather did not have black stitching, but white stitching. When I brought this to **** attention, he stated thats the way the leather comes and that he wasnt sure if black stitching was an option. I reminded him that he was the one that suggested black stitching and that was the reason we chose the gray leather. He stated he would look into it and give me a call back on Monday. Later that same day I went on the leather manufacturers website and contacted them via chat and they provided a picture of the gray leather with black stitching and stated it was an option. I forwarded that information to *******The next week came and went, and I never heard back from ***. I followed up approximately a week later, and he stated that he was still looking into it and would give me a call back in the afternoon. That was several days ago and he has not contacted **** would like for this problem to be corrected or a refund provided. Yes I have a leather interior but it is not the one that was ordered. It was an almost $1700 upgrade.