Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Auto Lube and Oil

Kwik Kar Lube & Tune

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $962.00 for parts/labor for my 2012 ***** 6. I was promised a full diagnosis before any work was approved; however, it was not until after the "repairs" were made that I was informed of a much more serious issue which this business "could not diagnose". The car is no longer running and parts I paid for were a complete waste of money. I would never have,agreed to these repairs had a full diagnosis been done (as promised).

    Business Response

    Date: 07/07/2025

    *** ****** came to our repair shop stating his vehicle was leaking coolant, overheating, smoking, engine light on, and an oil leak.   We replaced the water outlet (fixed coolant leak/overheating/smoking). Vehicle arrived with coolant nearly empty and 2 quarts low on oil.  We replaced the valve cover gasket which fixed the oil leak. Customer declined replacing the thermostat which would correct the engine light and possible overheating issue.  Upon completion of repairs requested, the mechanic noticed the engine was making internal noise and coolant was boiling over inside the engine.  The **** were sporadic and the vehicle had very little engine power.  After talking to the customer right after work was completed, the customer stated he had had the vehicle towed to his house after overheating and then drove to our place of business.  We explained that the engine was showing internal damage and we do not diagnose nor repair at our place of business.  We recommended a shop he could tow the vehicle to for this type of further diagnosis and repair.  We could not know there was an internal leak until the external leak was repaired.  I explained that I highly recommend he NOT DRIVE THE VEHICLE to the shop we recommended, as it could potentially damage the engine further.  *** ****** did not head our warning and drove the vehicle anyway.  All problems presented by *** ****** were corrected by our shop, except for replacing thermostat, which customer declined and was likely main reason why vehicle was running hot.  Driving a vehicle while overheated for long periods causes internal engine damage.  We could not know about the internal damage until the external repairs were made and the car was driven for a test drive.  

    Customer Answer

    Date: 07/10/2025

     
    Complaint: 23549726

    I am rejecting this response because:

    Sincerely,

    ****** ******

Kwik Kar Lube & Tune is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.