Business ProfileforNew System of Nashville, LLC

The vendor showed up unannounced to "inspect for leaks in our irrigation system", they were onsite for less than 30 minutes, claimed to have confirmed a leak, and suggested we get a specialty service to locate the leak. They claim my wife made the appointment which she denies, and we've seen no evidence of such a request. When they came to reinstall the back flow in the Spring, we had asked them what it would take to find a leak in the system if there was one due to having some high water bills, but never asked them to come do an inspection and were never quoted a price.We were invoiced $180 for this visit, more than they charge for a backflow install/removal appointment, which is all we had used them for in the past. We felt this charge was very high for the service provided, and we were not given the opportunity to ask about the service and the expense before they arrived.After they came unannounced and unasked, I discovered the issue was a hidden program in the irrigation system causing it to run on days we were not expecting it to run. There is no leak that they claimed to have confirmed.I contacted the company and expressed the disappointment with the poor communication and the incorrect diagnosis, and what we felt was a high price for a diagnosis that turns out to have been 100% incorrect. I offered to pay half of the invoice and continue to work with them as out service provider and they refused. In a final attempt to repair the working relationship, my wife made a similar offer - reduce the disputed $180 invoice by half, and we will continue to use their services for our irrigation system. She received no reply besides an email restating the $180 invoice.At this point we have contracted with another firm to handle our system. We feel the company's bad faith charges and poor communication are unacceptable, but we are still willing to pay 50% of the invoice to put the matter to rest and settle this complaint.