Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:07/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using this storage company since 2020. I forgot about the June payment so I paid it on last week. I explained that I would have to pay the late fees on the next week (this week)which is 20 for each unit($40). There is also a fee for $40 because they sent out a letter last month because the payment was not paid. When I called to make the payment for the lates fees no one answered( I called several times). I looked at the account and see another 40 dollar fee added to my account not for it being late but because they sent out a letter on Friday after I had already spoke with them about the payment on Tuesday 6/2. It is ridiculous that I am being charged all these fees when I communicate that the payment would be paid and caught up. Now that is $80 in fees that are ridiculous.
Business Response
Date: 07/10/2024
We are crediting **************** her July 5th letter fees as it was an error. I have notified her via email.
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