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Business Profile

Mechanical Engineer

SA-1 Mobile Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Engineer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was traveling cross country. Emergency repairs were made to vehicle. Same repairs were needed done again at destination due to subpar repairs in ********* the first time. Contacted mechanic for labor refund and was denied. Have receipts for both repairs.

    Business Response

    Date: 08/16/2025

    I have tired to contact the customer to try to resolve the complaint but she will.not return my calls or text. All I did was change the brakes and rotors the issue was the caliper was bad and damaged the brakes 

     

    Customer Answer

    Date: 08/18/2025

     
    Complaint: 23666195 

    I am rejecting this response because:
    Numerous texts were exchanged. When he refused to make it right I told him going forward that future conversations were a waste of time because he was just repeating himself and we werent getting anywhere. The first 4 photos are from the second repair. The 5th photo is the receipt I received from Shad, the mobile mechanic. I asked to be refunded the $250 labor fee. Seems like a fair request for the sub-par repairs. My next resort will be small claims court. I do have the conversations saved on my phone. 
    Sincerely,

    **** *******

    Business Response

    Date: 08/25/2025

    Based off of the repairs that  were done the brake clipper was was damaged and I was unaware of that. So I'm not understanding how it's my fault that I have to pay for something that I was not aware of. I have tired to reach out via phone call to come to an agreement but she will not return any of my phone calls. I also have text messages as well. 

     

    Customer Answer

    Date: 08/26/2025

     
    Complaint: 23666195

    I am rejecting this response because:repair was subpar. Requesting refund for labor. Will file lawsuit and ruin your business reputation. Just refund labor costs.

    Sincerely,

    **** *******

SA-1 Mobile Mechanic is NOT a BBB Accredited Business.

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