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          SERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles County has 1 locations, listed below.

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            Business ProfileSERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles County

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            880 Butler Drive

            Suite "A"

            Murfreesboro, TN 37127

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            Email this Business
            (615) 731-4222

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/15/2020

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business specializes in cleaning services of both residential and commercial consumers in the areas of fire and water damage restoration as well as other clean-up services.

            Products & Services

            Fire and Water Damage Restoration
            Air Duct Cleaning
            Air Duct Restoration
            Air Purification Systems
            Air Quality Services
            Building Restoration
            Car Upholstery Cleaning
            Carpet and Rug Cleaners
            Cleaning Services
            Crime Scene Clean Up
            Deodorizing
            Drapery Cleaners
            Duct Cleaning
            Fire Clean Up
            Fire Damage Restoration
            Fire Mitigation
            Hazardous Material Removal
            Lead Removal
            Mildew Remediation
            Odor Neutralizer
            Smoke Abatement Equipment
            Smoke Odor Counteracting Service
            Upholstery Cleaning
            Ventilation System Cleaning
            Water Damage Restoration
            Water Mitigation

            Business Details

            Location of This Business
            880 Butler Drive Suite "A", Murfreesboro, TN 37127
            Email this Business
            BBB File Opened:
            5/14/2020
            Years in Business:
            34
            Business Started:
            6/1/1990
            Business Started Locally:
            10/15/2019
            Business Incorporated:
            10/15/2019
            Accredited Since:
            5/15/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Kevin Kimbro, General Manager

            Customer Contact

            • Mr. Kevin Kimbro, General Manager
            • Jeremy Lesley
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I called to have a water leak fixed in my bathroom and 2 Servpro of ************ employees came to my house. They detected water under the tile and they asked for my claim number. After I gave it to them they tore out all the tile and left me with plywood floors in my bathroom and 2 closets. State Farm disputed this (they thought it was unnecessary, as if they know) and denied paying anything. Now I've cancelled State Farm, which I've had for 40 years and Servpro won't do anything to fix this.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sarah K

            08/06/2024

            Homeowner beware! Servpro is a joke. My home experienced water damage in the kitchen, the floors and cabniets needed to be replaced. My insurance agent sent the business development representative to my house to look at the damage and answer questions we had. The representative gave a sales pitch on why his company was the top branch in the company and promised we would be taken care of. Remediation went well but reconstruction was a nightmare. There is absolutely no communication! Project managers don’t call you back,they don’t show up to residence when they should, project managers don’t follow up contractors. The Construction Operations Manager’s idea of customer service is to avoid holding his staff accountable for their inability to do their jobs. When concerns were voiced he did nothing! We not longer are working with Servpro and have accomplished more in our reconstruction then they did in 5months!

            SERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles County Response

            08/12/2024

            *****, we’re sorry to hear we didn’t meet your expectations during the reconstruction phase. We typically require a deposit before starting, and we apologize if this was not clearly communicated. We also regret the communication issues with our project manager and have taken steps to address this. To help make things right, we have refunded your deposit, minus the cost of any materials purchased. Your feedback is invaluable, and we will use it to improve our service. Thank you for bringing this to our attention.
            Read 1 More Customer Review

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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