Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sedgwick CMS has 24 locations, listed below.

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  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

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  CompManagement, a Sedgwick CMS Company

  5555 Glendon Ct Dublin, OH 43016

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  Sedgwick CMS

  3700 Crestwood Pkwy Nw # 600 Duluth, GA 30096

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  Sedgwick Charlotte

  5260 Parkway Plaza Blvd STE 101 Charlotte, NC 28217

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  Sedgwick Claims Management Services, Inc.

  750 State Highway 121 Byp Ste 190 Lewisville, TX 75067

Review Details

• Review fromSheryl S

  Date: 06/06/2025

  1 star
  Unable to reach anyone in this company. The adjusters do not answer or return ph calls or respond to emails.

• Review fromPaul M

  Date: 06/04/2025

  1 star
  Worst company ever, zero customer service, zero responsibility. In my opinion it is a scam worthy of an investigation by the Insurance Commissioner.

• Review fromMARK G

  Date: 05/29/2025

  1 star
  I have been in the *** / 911 First Responders program for close to 20 years and have been receiving medical benefits for several diagnosed illness related to the *** 911 events. After retiring in 2018, I moved to ******* and transferred over to the national program that the *** Sedgwick Company has been managing. Unfortunately *** Sedgwick has stopped paying the claims for my services and I have not had any services for the past several months. I've contacted them several times to resolve the problem but they are refusing to give me any answers or pay the services. I am seeking your assistance in resolving this matter. Thank you,**** *****

• Review fromAlyssa R

  Date: 05/19/2025

  1 star
  I wish I could make this 0 stars. I got hit by an ****************** disaster relief van 2 months ago and this entire process has just been horrendous. I really couldn't have picked a worse insurance company to have to deal with. I had to get my own insurance involved even though I was parked & not even in the car at the time. I'm now paying for sedgwick's utter neglect and lack of communication/customer service from multiple unanswered voicemails and emails. ***** this company at all costs!! Just **** it up, go through your own insurance and save yourself the headache. It's no surprise that *** uses the worst insurance known to man.

• Review fromkenniesha h

  Date: 05/18/2025

  1 star
  This is my first time filing a complaint with Sedgwick and seeing service through this department. I reached out to my case manager multiple times regarding concern of timesheets being unlocked. However, I never experience someone so rude that holds the title they do. Pay period ended this past week and my time isn't reported when I did everything on my end to get issue resolved in timely matter. Called Sedgwick multiple times and my supervisor did the same however issue still not resolved. I will be reaching out 5/19/25 to speak to a manager over the case manager. I think its unfair to employees/individuals that is seeking help/assistance but get misinformed, mistreated and this company is suppose to help. Without agents applying for **** etc there will be no Sedgwick you need people to continue an establishment. I think this company is very unprofessional and a waste of a lot of employees time. It can be helpful however if you get the wrong manager thats not helpful for your case it can cause a lot of frustration and depression. I'm very disappointed that this is the company I have to go through when it comes to a leave of absence. Locking timesheets is unacceptable and very unacceptable when an agent done their part and nothing still havent got resolved.

• Review fromBrendan B

  Date: 04/30/2025

  1 star
  This company is the worst to deal with, a lot of smoking mirrors.They do not return your calls or emails, barely bother to communicate.I filed a claim due to property damage to my house costing me thousands of dollars.I provided all documents and even photos of evidence of the rotorcause and waited patiently for 4 months to have my claim denied with a 1 sentence explanation. I also suspect that they had random people do secretly do surveillance at my property (of course I cant prove it), which is just weird to do.I have nothing to hide and would have gladly schedule any type of inspection/investigation to discuss the damage. But they refuse to return any calls/emails.I dont understand how companies like this still have exist today, they seem to try to just ignore you, so it ends up being not much you can do.They provide you with the (so called) fancy web site to provide chat and account information, Smoking mirrors. I make web apps and its total BS.I am not surprised to see people opening lawsuits against this company in the news.Horrible company to deal with in my opinion.

• Review fromDavid S

  Date: 04/08/2025

  1 star
  I called Sedgwick several times to reopen a personal property damage claim against **** under NC's Statute of Limitations for property damage. I left voicemails, and I received a return phone call from the Sedgwick claims associate 3/11/25. The claim was reopened, and the claims associate emailed several times to ask for documentation. She assured, "If you need to mitigate your damages, please do so by keeping the receipt/invoice and take photos. It may be a few days before we ?nd the responsible party hired by our client."Documentation was sent back on the same day, with a description and photos of the incident/damage done by ****, and an invoice for $5,415.61 paid by me and to be reimbursed by ****. Sedgwick wrote 3/14/25 to ask for a copy of the credit card statement showing that the payment hit the account, and a copy was sent the same day. I wrote 3/24/25 to request an update on the claim, and it was 11 days later that I received a replya denial of the claim, with little relevant explanation. I replied immediately that I disagreed with the decision and sought an appeal. I received no reply, and I wrote again to follow up on my request 4/2/25, which again went unanswered. After filing complaints with the ***, NC Attorney General Consumer Protections, and NC ***** of Insurance, I contacted the **** Liability team lead at *******. The response to my request to appeal the claim denial by the team lead was very inappropriate. It was condescending, stating bully-misrepresentations with the false claim that a contract was signed to order the ************ which outlines that **** has no liability for consequential property damage during installs. I asked for, and Sedgwick cannot produce, that contract because it does not exist **** Internet installation/service does not involve a traditional contract.I am simply requesting reimbursement of repair to personal property damage done by ****, for which ******* asserts there was no liability whatsoever.

• Review fromJermey H

  Date: 03/27/2025

  1 star
  Okay this has got to be a joke! And it's not funny at all. I was forced to use this company due to my employer business decisions. I know this will sound crazy bit I wish I were dealing with EDD directly. For your sake i hope you dont have to use this company if you do and your examiner is ****** K, well then sorry for your luck you drew the small straw. This is just one incident I've had to deal with, my shot term disability is due to end on the 28th my doctor submitted the proper paperwork on the 21st and here we are on the 27th and the file haven't even been opened or read. This is after I've called in the last 2 days and was told it would be taken care of in 2-3 days. Still no return call still no help just disgusting

• Review fromwesley M

  Date: 03/27/2025

  1 star
  I had a frustrating experience with ****** *******, a claims adjuster for Sedgwick based in ********, handling my property damage claim after a tree fell on my truck at ********* at *********** Apartments in *************, **. ****** works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversationbarely enough time to explain my sidewhile my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out.After that, she was impossible to reachI left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an act of nature, despite photos I sent showing the trees poor condition and evidence of prior incidents. Its clear she didnt bother to visit the site (being remote in ********) or dig into the leasing agencys maintenance history. Im a parent dealing with a sick kid and a wrecked truck, and her dismissive attitudebasing a decision on a rushed callfelt unprofessional and unfair. Sedgwick should train their remote adjusters like ****** to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you canmy experience was a nightmare.

• Review fromRhonda K

  Date: 03/20/2025

  1 star
  Awful. Businesses should run away from this shoddy company who cant even process their own paperwork, let alone do external filing. Employees hate them, companies hate them. So just fire them.