Reviews
This profile includes reviews for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,502 Customer Reviews
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Review fromJuan T
Date: 07/19/2025
1 starThey closed out my re-pipe job before finishing. One of the supervisors, **** ******, informed me they were reimbursing me $700 for a broken Roman *** faucet. I haven't received it Now he will not return my messages. I strongly do not recommend this company
ARS/Rescue Rooter
Date: 07/22/2025
Thank you for taking the time to share your experience, ****. Your feedback provides us with an opportunity to improve our communication processes for both you and our future customers. To facilitate further discussion and assistance, we invite you to text us your full name and address (including zip code) to ************ so we may assist with internal communications on your behalf.Review fromDavian R
Date: 07/18/2025
1 starArs charged me $8000 for $3500, they did not live up to the warranty they claimed and refused to make a repair.ARS/Rescue Rooter
Date: 07/22/2025
Davian, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, ******, on ************ for a more detailed discussion and any assistance you may require.Review fromLE T
Date: 07/17/2025
3 starsThey did a very good job installing a water heater. Took a few hours to get a new water heater. This was contracted through Lowes and the labor cost was very high, more than 2 1/2 times what you should normally pay. You also lose any cost saving benefit from ***** if you contract through them using *****' products. So, don't contract through ******** you want to save money.Review fromAlco or William S
Date: 07/17/2025
1 starMy experience with this company was good when we purchased an air conditioner back in 2007. Now when we called to have it serviced this year, all of a sudden, the tech said it was leaking oil and had a picture on HIS cell phone stated that some gadget he showed me had movement in it and it should not have any movement and recommended to replace the entire unit before we have serious problems. I feel it was a scam to get us to purchase a new unit. I guess we could have gotten a 2nd opinion but who has money to pay for all these visits when they should be honest in their findings. We trusted these people. NEVER again will we ever do business with this company again. Believe me I let them Know how we felt. I've heard other customers say how they were lied too. But if I have any other problem, they will come in here and put in a new unit. Someone else will service my unit from now on. Not the company I purchase the A/C from.ARS/Rescue Rooter
Date: 07/22/2025
*******, your feedback is greatly appreciated. We continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to contact our ***************** Manager, ***, at ************.Review fromKatrice L
Date: 07/16/2025
2 starsI bought 2 new HVACs for our home in 2019 and 2020. The systems have broken down 4 times since purchased. Their product is poor quality for $7K-$8K each. When it comes to the repair, there is always a wait for parts and labor costs $700-$800. This is a rip off and BBB gives an A+ rating.ARS/Rescue Rooter
Date: 07/17/2025
*******, we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to reach out to our ***************** Manager, *****, at ************ for a more in-depth discussion.Review fromChristina B
Date: 07/15/2025
1 starFlorida Home Air Conditioning manager promised me that If we have any issues with the 2 ton unit for ***tairs for over 2000 sq ft for 5 bedroom house 2 story that they will be gladly switch them out. Now I had one of their technician come out prior to the their Sr. **** to come out and he even stated that the humidity was high on the unit for ***tairs. I have been getting the run around about switching out the 2 ton unit to 3 ton unit. Im on the phone with the company as I write this and its just ringing and ringing. I called yesterday to another *** and she said she emailed the higher *** and still no satisfaction and no solutions.ARS/Rescue Rooter
Date: 07/24/2025
*********, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so we may assist with internal communications on your behalf.Review fromBobby C
Date: 07/15/2025
1 starSigned up for a HVAC tune-up through Lowes and I keep getting the run around when I try to schedule. They clearly treat tune-*** as low priority compared to the rest of their service calls. So much so they will cancel on you the day of the appointment. I've had three appointments so far and still are unable to get anyone here. Their customer service **** are also super unprofessional and will stop responding to you when they reach out via text about the scheduling. Probably one of the worst companies I've ever dealt with. They clearly don't care about how they treat a potential customer. I ended up getting a tune up through ********** with Coolray and it was the opposite experience. Professional, easy to work with and they even have me a good deal on replacing my condenser. I would suggest going with ******* or another company over *******.ARS/Rescue Rooter
Date: 07/17/2025
We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, *****, a call on ************ at your convenience.ARS/Rescue Rooter
Date: 07/17/2025
We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, *****, a call on ************ at your convenience.Review fromKaryn H
Date: 07/12/2025
1 starWe bought a new a/c unit from ******* less than 2 months ago. The unit is in our weekend cabin, so most of the time, we leave the thermostat on 80, so its hardly running. The unit just stopped cooling. We have scheduled 3 appointments, and nobody ever shows up. Repeated calls do nothing. The call center just keeps saying we are on the schedule and should be next. I requested a manager call back, and got no response. We have not even received any courtesy calls or texts. I absolutely say DO NOT GIVE THIS COMPANY YOUR BUSINESS.ARS/Rescue Rooter
Date: 07/17/2025
***** we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) so we may assist with internal communications on your behalf.Review fromHelen F
Date: 07/10/2025
1 starIm formally requesting a full refund and cancellation of my ***************** Plan, for which Ive paid $26.75/month since July 2023. Despite this ongoing payment, your company has ***eatedly failed to provide the services outlined in the plan.Three maintenance appointments were canceledeach with little or no notice. Though the plan promises priority service seven days a week, I was continually deprioritized. One customer service *** even hung up on me after I calmly voiced my frustration. Another *** tried to reschedule me for a 610 PM window just an hour after my original 26 PM slot was canceled due to a supposed storm policy that meant they were closing shop at 5:30 PM. When I pointed out the contradiction, I was again pressured to take that appointment (which they obviously would cancel later) or cancel my service with the company.The plan also includes a dedicated phone number, yet every number I tried only connected me to general call center ***s unfamiliar with the local Aksarben ARS brand. One *** even admitted she didnt know what Aksarben was and seemed confused until I explained the relationship with ARS/Rescue Rooter.These ***eated failuresmissed appointments, lack of priority service, untrained ***s, and dismissive treatmentmake clear that the promised benefits of the Elite Plan were never delivered. I have rearranged my life for your scheduled windows in good faith, only to be met with vague excuses and poor communication.I am requesting (1) a refund of the past 6 months of plan fees, (2) immediate written confirmation of my plans cancellation, and (3) a formal apology for the mismanagement of my account. I write this with disappointment because your technicians have always been outstandingunlike the customer service theyre backed by.ARS/Rescue Rooter
Date: 07/11/2025
*****, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, ********, on ************ for a more detailed discussion and any assistance you may require.Review fromKerry K
Date: 07/10/2025
1 starPrice gauging company. $200 for a ($20) fuse. $1100 to install a "plug in" condensate pump, that can be purchased at retail for $100 for the exact same pump.ARS/Rescue Rooter
Date: 07/11/2025
*****, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider texting your full name and address (including zip code) to ************ so our ***************** Manager may contact you for further discussion and assistance.
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