Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

Valero Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 27, 2024 at 2:21pm I stopped by Valero Gas Station at Summer and Highland, I have never visited this gas station before. I stopped here due to my gas light indicator coming on and this being the closes location to me. I stopped at pump 2 and used my card to received $50.01 of gas putting my gas tank back on full. Prior to getting gas at this store I had no issues with my 2006 ***** Odyssey, no check engine light on, or troubling concerns. Within leaving the gas station my car started to experience complications within 5 minutes of driving off. My car was now stalling, engine misfiring, rough idling. I called the number on ****** for the store immediately to voice my concerns I was referred to a 1800 number that took down my concerns, I still have not heard back. The next morning my car struggled to crank up, and at that point the engine light popped on. I tried adding better quality of gas to help the situation and it did not improve even when all the gas was removed. It was difficulty reaching the owner I tried stopping by the store twice leaving my contact information. Eventually on 03/6/24 I received a random text of an inspection form, which I found out was from the owner. I called the number on the inspection to speak with the code enforcer that came out on 03/06/24 and he informed me he did come out a week prior but he more so checks the safety of the equipment and not the actually gas so the inspection form is not accurate in this situation. I finally took my car for a diagnostics test and found out I now need a Tune Up due to the bad gas causing misfires and damaging my spark plugs. I tried reaching back out to the store manager twice since finding out all of this with no response. I am requesting $1050.00 in compensation to balance out the gas I paid for, the diagnostics test, the tune up needed on the vehicle, the day and a half of work I had to miss, and the inconvenience of the ordeal.

Valero Gas Station is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.