Business ProfileforCole Brothers Auto Trim & Glass Tinting

My Cole Brothers experience was excellent. My dealership recommended them when I needed a trailer hitch in a hurry. I called on a Wed & my size wasn't in stock so they placed the order, then stalked the delivery guy multiple times over the next 2 days for its ETA. Most companies take a "it'll get here when it gets here" approach. They called me with frequent updates, so when the delivery guy told them he'd be late, they gave me a heads up and promised to squeeze me in if it showed up before they closed on Friday. Ultimately, they updated me that it just wasn't arriving in time. Since they'd communicated so well with me, it wasn't a surprise. Most companies wait til YOU call THEM, then say "oh yeah, delayed, bummer!" So I LOVED their hustle, communication, and feeling they cared about my little ole hitch, simply because I was in a hurry. We made an appointment for early the next week. While I was there, here's what I loved. 1. The two women in front were efficient, professional, and knowledgeable. I watched them field calls, handle issues, and answer questions on the phone and in-person. I was impressed by the cheerful, straight forward way they did their work while also chatting pleasantly with customers. 2. I read an article hanging in the shop about the woman who went from receptionist to owner, rather than let the business die. I love supporting a female-owned biz, especially when I get to deal with two female employees who rock, especially knowing they're recommended by mechanics I trust. 3. I've always wanted a sunroof added to my stock-model Rogue. Their estimate was affordable (compared to other quotes elsewhere). Ironically, I overheard a mechanic explain to a customer with leaky windows how they test for water-tightness. The water-tight test was simple and smart (it's not my place to share) but now I already know one of the steps they'll take to ensure my sunroof is drip-free when it's time. 4. They have a sweet Shih Tzu in the office, who comes and says hello. My wait wasn't long but if you give me a dog to pet, I'll wait forever! Also, I was starving and their vending machine guy stopped servicing during COVID, so one of the ladies opened her desk drawer where she'd stashed some snacks and kept me from jumping off the hangry cliff. In any business, deliveries run late, items aren't always in stock, mistakes happen. What matters is knowing this biz treats people well, does not price gouge, takes extra steps to get the job done, and communicates beautifully so that, if you have to adjust your timeline, you know why and you know in real-time so there are no surprises. Also - there are signs everywhere (and it's pretty standard) not to leave valuables behind as they don't assume responsibility for lost or stolen items. From what I saw, this company is made up of a small, close knit staff who work very well together. I think they'd know pretty quickly if anyone on their team was shady or incompetent...