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Business Profile

Exercise Programs

Cyclebar Bearden

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel my membership on Oct 17, 2022. I cancelled through the Cyclebar App and when I didn't receive an electronic confirmation of the cancellation I sent 2 text messages to the local site manager, ****** In the text message I asked her to verify that my cancellation was processed, she never responded.

    I checked my AMX statement on Oct 24th and Cyclebar had charged me $109. Since I had not been contacted back from the original text on Oct 17th I then emailed Cyclebar.

    ***** responded to the email and stated that I had to cancel my membership in person. I explained to her that I was not in Knoxville so I couldn't come by in person. Somehow she parlayed my "being out of town" as to me having moved. She asked for prof of my moving so then I could cancel without being in person. I explained that I was simply out of town and I couldn't come in. I asked if she would email me the form so I could fill it out and return it in order to cancel my membership. She said "no" you have to come in person.

    She was willing to cancel my membership over the phone if I had moved, but not willing to cancel my membership if I'm not in town to come in.

    She then said she would put my account on hold ( there is a charge for this) and immediately emailed me the "hold" form.

    I asked why is it that I have to cancel in person if I live there but if I have moved I don't have to be there in person to cancel? She said " that's the policy."

    Since the "policy" seems to be whatever the the manager, Jenna, wants to do I had no choice but to reach out for the owner, **** ******** I explained to him the situation in detail via an email. I asked that he cancel my membership and credit the my credit card as I was trying to cancel the membership since October 17th. I have not used the services at Cyclebar in over 2 months and I was trying to cancel in good faith to no avail.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 6, 2022/10/31) */
    Thank you for reaching out to us ******! We are glad you were able to reach us via email so we could get this taken care of for you. Please let us know if any questions arise. We look forward to seeing you back riding in the future.


    Consumer Response /* (2000, 8, 2022/10/28) */
    Please close this case as satisfactory resolution. I was able to speak with the owner of Cyclebar and he was very helpful in resolving my complaint. I am very satisfied with the resolution and his responsiveness. Please close the case with a satisfactory resolution. Thank you ****** *****

Cyclebar Bearden is NOT a BBB Accredited Business.

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