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Business Profile

Exercise Programs

Workout Anytime Hixson (Chattanooga)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months now, Workout Anytime North Shore has engaged in a breach of contract by overcharging me per my contract. I have contacted them multiple times to resolve the issue. The first time, I was ghosted. The second time, I was told my account would be sent to collections for terminating my end of the contract due to the breach.

    I have submitted this complaint to the TN AG. Several of the charges have been disputed through my bank. I am disputed another few now. All of the following charges are made after the initial breach of contract, where I was to pay $**** bi weekly and was charged $****.

    8/26/24 - $****
    9/9/24 - $****
    9/23/24 - $****
    10/7/24 - $****
    10/21/24 - $****
    11/18/24 - $****
    12/2/24 - $****
    12/16/24 - $****
    12/30/24 - $****
    1/13/2025 - $****
    1/27/2025 - $****
    2/10/2025 - $*****
    2/24/2025 - $*****
    3/10/25 - $****
    3/24/25 - $****
    4/7/25 - $****
    4/21/25 - $****
    5/5/25 - $****
    5/19/25 - $****
    6/2/25 - $*****
    6/16/25 - $*****
    6/30/25 - $*****
    7/10/25 - $*****
    7/14/25 - $*****

    All charges up to 5/19 have been verified as disputed by my bank. Five new charges have appeared since.

  • Initial Complaint

    Date:07/12/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business employs deceptive sales tactics and lies to customers to get them to 'sign'.

    I use a service called ****** *** *** which gives you access to multiple gyms in the Chattanooga area in exchange for a monthly membership fee. Workout Anytime on the North Shore was one of the participating gyms in the ****** *** *** program. However, when I went to use my membership at Workout Anytime, they required a $10 'upgrade' as part of the initial registration process. The manager assured me that I would not be charged a recurring fee because she oversaw the process to 'downgrade' members after the initial registration process. That was not the case. They have been charging me monthly and have sent the bill to collections. I have yet to find a suitable resolution with the business after several attempts.

    Business Response

    Date: 08/13/2024

    This has been resolved.

    Customer Answer

    Date: 08/13/2024



    Complaint: ********



    I am rejecting this response because:

    I paid the balance to settled the account. I did not pay the bill because the business resolved the issue but to keep collections from sending to the credit agencies. 



    Sincerely,



    ******* ******

Workout Anytime Hixson (Chattanooga) is NOT a BBB Accredited Business.

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