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Find a Location

Avalon of Hermitage has 1 locations, listed below.

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    Business ProfileforAvalon of Hermitage

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3501 Andrew Jackson Way, Hermitage, TN 37076-2249
    BBB File Opened:
    3/6/2006
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Management
    • Sherri Swilling, Property Manager
    Contact Information

    Principal

    • Sherri Swilling, Property Manager

    Customer Contact

    • Sherri Swilling, Property Manager
    Additional Contact Information

    Fax Numbers

    • (615) 872-1015
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I received a collections notice from the business. After contacting them and the collection company knowing I had paid in full and had proof I was informed that my account was sent to collections prior to them providing me with my final statement which I paid. So I was sent to collections before I was even informed what to pay. They also sent the incorrect amount. After I was informed of what to pay it was adjusted and paid in full. So they charged off my account to a company then charged me. Now I'm currently disputing the charges with the collections company *** *********, but this is a very shady thing that seems to have happened like they're trying to double dip and I worry it has happened to other people who did not have as much proof as I do to dispute such issues.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenna R

    1 star

    02/21/2023

    BUYERS BEWARE Honestly I would give this 2 stars if I could but with the amount of faults to this place, that would be overrated. Let's get started with, the office lady! Yes, she's the worst. Leaves the office early everyday, will purposely ignore tenants standing at the door waiting for a service while she's hiding in the mail room. I have had multiple packages sent to the office that have disappeared. Don't bother ever calling the office, they never answer either. Maintenance, even better. Every aspect is horrible. Our neighbor above replaced their washer and their pipes leaked all over our hallway and bathroom, been 3 weeks and still nothing. We've had a mold problem since we moved in. 1 year ago. Don't bother asking for any replacements on filters or to fix anything they have to fix according to the contract. Community. The best one yet. We have our weekly drive by's, and yes, I said drive by. They have problems with women being victimized in the parking lots our your own apartment, and no reinforcement on security. Don't order anything to your door, unless you're standing there when they drop off. Always be on the lookout for criminal activity here. Overall, this is like living in the projects, but overpriced. BUYERS BEWARE

    Local BBB

    BBB of Middle Tennessee

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