Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TruGreen has 529 locations, listed below.

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• 

  TruGreen

  1790 Kirby Pkwy Germantown, TN 38138-7420

  
• 

  TruGreen

  6861 SW 196th Ave STE 112 Fort Lauderdale, FL 33332-1629

  
• 

  TruGreen

  8621 San Mateo Blvd NE Albuquerque, NM 87113

  
• 

  Scotts LawnService Philly-Runnemede (HUB)

  165 E 9th Ave Ste E Runnemede, NJ 08078

• 

  TruGreen (Corporate Owned)

  5003 Industrial Rd Wall Township, NJ 07727

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant phone calls at all hours after telling a door to door solicitor that I wasn't interested in their services. Also, the company stated in their mailings and calls that 61 homes in my community used their services. That is impossible because there are on 50 homes in my community occupied and at least 30 that I can state with absolute certainty do not use the service.

  

  Business Response

  Date: 05/04/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  
  In review of the complaint, Corporate customer care contacted the non-customer directly via phone and email on *****. Corporate customer care have taken the necessary steps to ensure non-customers request is properly handled so that they will not be contacted by TruGreen. Per non-customers request, Corporate customer have added non-customer information to our internal Do Not Contact database. The local TruGreen office is also aware of non-customers request. These changes can take up to 30-days to filter through all systems.
  
  Calls are up to 30 days, and mail is 6+ weeks but possibly longer because materials are printed so far in advance.
  

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a ticket open with Trugreen since they killed a portion of our lawn last year with their products. They kept promising us resolution and a fix for it, but have never followed through, instead trying to push services on us. I have called several times trying to close my account with them, but instead of closing it, they keep pushing our service dates, or trying to talk us into other services. At this point they won't even let me close my account!

  

  Business Response

  Date: 05/04/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.
  In review of the customer's inactive account, corporate customer care contacted the customer directly, and has assured the customer that their account has been canceled and is closed.
  

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the premium lawn and landscape package with TruGreen ************ in **********, **** in September of 2021. I was told that a specialist would be out to review my **** acre property and would set up a chemical maintenance plan specific to my yard -- lawn, shrubs, trees and insect control. A complete aeration and overseeding was part of this program and was one of the first things that TruGreen performed without properly analyzing my actual property. I was charged $715 for this service, and assured that all services were covered by TruGreen's "Healthy Lawn Guarantee" and that this overseeding and aeration was necessary for a healthy lawn in the spring of 2022. Fastforward to March of 2022: My lawn looks like it was overseeded with weeds! I have placed numerous calls complaining and asking for correction of this issue from TruGreen, but have gotten no assistance with my 2 acres of weeds. A ************* Manager came out to my home and agreed that the situation is very bad. He promised that the local branch in ********** would spray my yard for weeds, then perform the necessary analysis to get the yard prepared for another aeration and overseeding-- FREE OF CHARGE. None of this has taken place. I have placed repeated calls to get a refund of my $715.00 for the overseeding so I can hire another chemical service to remove all of these weeds, and start the lawn seeding properly. From the national customer service reps to the local sales rep who sold me this package-- NO ONE is responding to my request for a full refund. In fact, TruGreen field techs actually FERTILIZED MY WEEDS with ******** treatments, so now they are out of control! The company did refund for these unnecessary treatments, but are refusing to deal with the refund of my foundational issue which is the completely failed over-seeding and aeration. It is clear that TruGreen owes me a full refund immediately.

  

  Business Response

  Date: 05/10/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.
  In review of the customer's inactive account, a refund has been entered in the amount of $715.23 and will go back on the credit card ending in #****.
  

• Initial Complaint

  Date:05/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last fall I was contacted by TruGreen ********* selling their services. I asked if they can take care of moles, to which they said yes. They said I would get a better price if I prepaid for a year, to which I did. When the snow melted this spring the moles were horrible in my yard. When TruGreen came out to treat I mentioned it to the technician who said "We do not treat for moles." I called TruGreen to cancel my service. They said they would refund my account minus the service they provided. They said they would refund $296. They said it would take **** days for the refund. It has been nearly a month with no refund. Also, each time I call I am cut off, or assured that the refund will come, however it has not happened yet.

  

  Business Response

  Date: 05/10/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customer's inactive account, corporate customer care contacted the customer directly confirming the account has been cancelled/closed, confirming a prepay refund has been processed for $321.32 to the credit card on file and will be received within 3-7 business days.
  
  

  Customer Answer

  Date: 05/11/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  I received a phone call from the business the day I reported it to you. They told me (I believe on the 4th) that they would refund the amount that you quoted in the report. They also said it would take **** days to see the refund. This is day 7 and it has not yet been posted to my card. If I do not see the refund by Friday I will contact you and let you know. This is what happened before I contacted you. They said they cancelled but never refunded the card. I will let you know. Thank you.

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired to treat back yard a year ago and after 12 month my result are horrible we have called numerous times and emailed with no response from company to resolve the issue we have spent ****** and left with a yard my fur baby's can't walk on because of thorns in their feet so disappointed in the company communication to resolve this

  Customer Answer

  Date: 05/11/2022

  Have received 3 call from trugreen today May the 11th 2022 the last phone call the guy was very ugly and dismissive and they keep coming to May house after I canceled the service and sent me a invoice for payment

  

  Business Response

  Date: 05/17/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  
  In review of the customer's inactive account, Corporate customer care contacted the customer directly via email and phone on *****, *****, ***** and *****. TruGreen branch service manager ************************************ made contact with customer on *****.
  
  ********************** indicated assessment was made on *****.21 during first treatment round. ********************** indicated the back lawn needed seeding or sod for new growth of the lawn.
  
  Customer has requested no further ********************** be taken at this time. Corporate care has provided direct contact information if they need further assistance.