Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Delays in Listing and Unaddressed Repairs Our previous tenants vacated the property on April 1, 2025. Despite a direct request to begin repairs and list the property promptly, it was not listed until April 7, 2025. It then remained on the market for over two months with visible issues that were not addressed until after a tenant was found. This reflects a failure to maintain the property.2. Unacceptable Communication For over two months, we experienced consistent non-responsiveness to emails and voicemails. We reached out on June 6, 2025, to express our intent to terminate the agreement due to these communication failures and the prolonged vacancy, yet received no reply 3. Unauthorized Repairs and Lack of Transparency On 6/12, I requested a full repair estimate, which was not provided until June 17. After reviewing the quote, I immediately texted to halt all repairs. Despite this clear instruction, we were informed that siding work, costing $1,250, had already been completed, without our authorization. Given that the property was listed as rent-ready on April 7, 2025, this claim of "urgent" repairs made months later appears unjustified. Furthermore, our handyman visited the next day and observed your vendor actively working, again in direct contradiction to our request to stop all repairs. This constitutes a serious breach of trust and the agreements provisions 4. Undisclosed Lease Signing:A new lease was signed without prior notice to us, the property owners. This lack of transparency regarding such a significant contractual decision is unacceptable and inconsistent with professional property management practices 5. Violation of 29-Day Guarantee Our contract includes a "Rented in 29 Days Guarantee." The property was not listed until April 7, 2025, and remained vacant beyond June 6, 2025, exceeding the 29-day period. As such, the leasing fee should have been reduced by 50%. Instead, we were charged the full $999, which violates the term

  Business Response

  Date: 06/25/2025

  Thank you for alerting us to this complaint.  We have provided a very detailed line by line response to the allegations made by ******* **** via email.  Our firm has placed an excellent tenant for this client within the prescribed scope of the task for which our services were retained.  We reject Ms. ****** allegations and have sufficient documentation to support our position.  Our contract provides for a conflict resolution path through mediation and if necessary, arbitration.  Our intent is to enforce the terms of our contract agreement.  Because this matter might involve future pending litigation, we will have no further comment or response to this matter.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23505240
  
  I am rejecting this response because:

  A property manager is an individual or a company hired by a property owner to oversee and manage the day-to-day operations of their real estate investment property.

  A property manager's fiduciary duty is a legal and ethical obligation to act in the best interest of the property owner (the client). This duty requires them to prioritize the owner's interests above their own and to manage the property with loyalty, care, and transparency. 

  When we asked the receipts for repairs and maintenance, he never shares with us, even the repairs costs more than our budget. On his response he wrote: "All of these repairs are under our "Not to Exceed" threshold for authorization. No other charges have been incurred. The expense you are referring to was a requested estimate."

  Now we understand why he didn't inform us about the mowing ($360) and the siding repainting ($450) until I sent out the termination letter. Given his attitude and actions, I don't believe he's capable of building the trust necessary for a successful working relationship. Please see the attached quote he sent. I don't believe this is a legitimate estimate from his vendors. Additionally, we originally asked him to handle the repairs when we met in person on April 2, 2025. However, it wasnt until over two months lateron June 17that he emailed me some rough figures.
  Overall, this doesnt seem very professional.

  He always says, "I want you to be happy." But it's crystal clear that he failed in that role. Now, his proposed settlement asks us to pay three months of management fees to him. If he never acted in our best interest and we suffered financial losses under his management, why should we continue to let him manage anythinglet alone pay him more?

  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/26/2025

  We will have no further comment.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling and sending postcards to my home about trying to purchase a property. The person they are trying to get ahold of is deceased and has been for years and i am no longer associated with that property. This is very obviously an overseas scam. I have told them several times to remove me from any list but they just get hostile and scream at me. This business will call several times from different numbers and uses a service to make the numbers close to local numbers.

  Business Response

  Date: 10/16/2023

  First of all please accept our condolences for your loss.  Secondly, there must be some mistake as we are a property management company and do not solicit properties for purchase.  We do business in southern Middle ********* working exclusively on behalf of real estate investors.  In the event a scammer is using our name to solicit you, please forward any correspondence you receive to Real Property Management Titan, P.O. Box 313 *****************, ** ***** so we can follow up with appropriate legal action.  You are welcome to call me (*********************** - Owner) at ************ if I may be of assistance.