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Business Profile

Title Agent

Cumberland Title & Guarantee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I sold her mother's house on February 29, 2024. The realtor and buyer chose Cumberland Title to handle the closing. We elected to have the money to be sent via a wire transfer to our bank. The following day we still had not received the transfer we called the title company and the only thing I can say their employee named **** **** just plain old refused to do the transfer. We had our bank call and still the same results, refusals. My wife and I drove to the title company and they reluctantly printed her a check. What we want is Cumberland Title to return the 50.00 they charged us for the wire transfer, and I would like for them to help me understand why they refused to do the wire transfer.
    Sincerely, ****** and **** ******

    Business Response

    Date: 03/13/2024

    In regards to the complaint filed, Mrs. ******, her mother and sister sold the property. It closed late in the afternoon on the 29th. It was too late to request the wire transfer the day of closing. When I came in the morning of the 1st I was in back to back closings beginning at 8:30. They called and caught me between closings and I explained that I had been in closings but would request the transfer as soon as possible. Mrs. ****** then drove to the office. I apologized and explained again that I had been in closings all morning and had not been at my desk. She asked if they could get a check instead of the wire transfer, which I was happy to do for her. At no time did I refuse to make the wire transfer.

     

    Please let me know if you have any questions or need any additional information.

     

    Thank you,

     

    **** **** *******

    Closing Officer

     

    I spoke with the owner of our company. He said I could send $50.00 back to the sellers of the property.

     

    Thank you,

     

    **** **** *******

    Closing Officer

Cumberland Title & Guarantee is NOT a BBB Accredited Business.

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