Business ProfileforLet's Get Moving, llc

We did not have a good or even satisfactory experience with this company. We were moving everything we owned from an 1844 sqft 2 bedroom, 2.5 bath house to a 2053 sqft 3 bedroom, 2 bath house less than a mile away during the last week of April 2023. Let’s Get Moving (LGM) had been to both properties more than once, and thus was very familiar with the layout of both spaces. We chose LGM largely based on the amount of their estimate. Their contract emphasized that it wasn’t a binding contract on the final price. I should have known then. We went with them anyway and regret it. They fell short of handling any special projects in the move. They are average movers in our experience, but their cost and billing turned out to be the real problem. They executed the move and did about as well as any typical, maybe lower end mover, nothing special. They only broke a few things like my back door, and didn’t offer to fix it. Most of our belongings made it to the new address safely, although not all of them. That is still a mystery. In general, their employees were cordial, respectful and easy to deal with. Several walls were damaged in the move, but, to their credit, they did arrange to have them repaired. However, that’s all the praise I have for them, and it’s really not praise. It’s the minimum expectation you would have for any moving management company. They let us down on services and took advantage of us by bidding low and, in the end, sending us a significantly larger bill. Our final bill was over $3,400 higher than the upper limit of their quote. In fact, they ended up charging us 37% more than the upper amount of their quote range. The conclusion I have is one of only two explanations. They are either unable to accurately provide an estimate, or they purposely provided a low quote to get the business, and then they charged a lot more without good justification. I strongly believe it’s the latter of those two because this company has a lot of experience doing moves.