Business ProfileforArrington Vineyard LLC

When visiting the Arrington Vineyards we went into the gift shop due to an electrical storm. Sales lady said if you want a good discount on your purchases today you can join the wine club. So, we decided to shop for gifts for our family to take home, spent way more than the one small item we planned to buy. We purchased well over $*** of gifts to take back, only because of the discount. days after we got back to ***********, AV sent email saying we cant have a membership and they are charging us back the discounts because we live in ***********. We would not have purchased the items at the reg prices in the store. We made the purchase on the discounts only. No one ask or said anything about the state issue. we couldnt return due to shipping wine, plus we already had given as gifts. Arrington Vineyard made this mistake and is not the customers fault. The customer service wine club manager was not willing to do what was right and insulted us with jibberish about policies. in summary, we were sold on discount and purchased product only because of that. then AV waits till the customer is long gone and pulls a switch on the deal. Trap!? What a company with good customer service would do is apologize about the mix up on wine club, you can keep the discounts on the goods you purchased and please come back to visit us again. simple. for 40 bucks you have already lost repeat customers and new ones from visiting.