Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Highmark Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Ja T

    Date: 11/15/2024

    Ashley was very helpful and courteous throughout the whole process of trying to get a credit card payment set up. Due to everything going to online. I would recommend her to anyone needing help with any type of issue. She took the time to figure out what was needed and was very pleasant to work with.

  • Kimberly L

    Date: 01/20/2024

    This institution has lost my title to my house twice in the last 2 years. I have fulfilled my loan obligation and now I have no title. Spent 3 days trying to track it down and was told it was mailed to them and they have yet to produce it. I would suggest not using this financial institution as this is the second time I have experienced issues with them.

  • Hunter R

    Date: 01/14/2024

    Absolute nightmare. Complete incompetence at all levels. Ran into some hardships and missed a few payments on a vehicle loan, and set up a “repayment plan” with a financial officer where I would make 1.5x the regular payment until I was caught back up. Instead of applying these payments to principle and interest, the tellers were applying the entire thing only to interest, resulting in me “not making a payment” for one specific month, despite making multiple, repeated and larger-than-required payments as apparently it doesn’t count if nothing goes to the principle, and it was all being put towards interest instead, without me knowing. After explaining this to countless people who called demanding the payment and apparently completely disregarding the fact there was a repayment plan in place, my vehicle was repossessed right as I was only $67 away from being completely caught up to date. Rather than screw around anymore, I paid the loan off in full and collected the vehicle. While doing this, they couldn’t even figure out the loan payoff without running into issues, and tried to charge me an extra $550 because the repossession fee as well as accrued interest was too difficult of math for a teller and a banker to figure out without me, an average Joe with no banking experience, explaining it to them and walking them, the professionals, through the math of how interest accrual works. Really makes me wonder how much other stuff was done wrong, especially since even according to the monthly statements they sent me, I’ve got $1,500 worth of payments unaccounted for.

Highmark Federal Credit Union is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.