Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 Source Property Management entered into an agreement to represent my property and act as the landlord.This agreement was first entered into on 7/12/23 and then revised on 7/9/24.Effective 8/1/23 1 Source took over the management of the property and the lease. The lease ended on 7/31/25 and the tenants vacated the property. The tenants destroyed the property which is not in dispute with 1 Source. On 8/1/25 I notified 1 Source of my intent to terminate our relationship, providing 30-days notice. Per the terms of our management agreement, I am entitled to terminate the contract with 30 days written notice, without penalty. I've instructed 1 Source to return all funds to me (deposit & cash on hand).He is requiring that I process the paperwork tied to the security deposit & informed me that I have 30 days to do so or pay a fee for him to do it. The fee is not listed in the management contract and their website states they don't have any hidden fees. 1 Source has been paid and will continue to be paid (through 8/31) for their contracted services. Proper management and disposition of the security deposit is the responsibility of the property management company (or whoever holds the deposit, in this case it's 1 Source) and a legal requirement under ************** laws. SC Code 40-57-135)While 1 Source maintains I've chosen an early termination to our management agreement, I've not done so before the lease ended or the timeframe in which the deposit must be disbursed and paperwork processed. Thay are still under contract with me through Aug 31 and have a fiduciary responsibility to process the deposit. Additionally, disposition of the deposit must be completed by Aug 30 (1 day before our relationship ends) according to *********** law. As a *********** professional, *********** ******* understands the work necessary to stay in compliance. For this reason, 1 Source should perform the work they are under contract to perform without undocumented fees.

  Business Response

  Date: 08/07/2025

  The owner asked to terminate the contract after asking us to end the lease with the tenants. The owner asked for the security deposit to be given to her directly. After the tenant has vacated the property there is a 30 day requirement to itemize the withholding of any deposit. The owner does not want to provide this to the tenant and asked we inspect the property and draft the paperwork for the withholding of the deposit. We let the owner know this is a service we can provide, however the fee for doing that particular service is $250. The owner does not want to pay for the service she is requesting. If the owner would like us to perform the service we have no issue doing so. There are not any hidden fees, however there are fees associated with services rendered. 

  If the owner choses to withhold a deposit WHITHOUT valid cause, the state law indicates the tenant would be entitled to treble damages. I do not believe the owner can provide proper documentation of the damages they are seeking and is asking us, as the agent, to illegally withhold a tenant's deposit. Again, we are willing to send the funds to the owner without processing the paperwork, as required by law and requested by the owner, or handle the withholding paperwork for them. They would be ultimately liable for any litigation from the tenant no matter who sends documentation to the tenants. 

  Customer Answer

  Date: 08/11/2025

  Rejected:
  See Attached reply.

  Business Response

  Date: 08/12/2025

  We can and will handle the security deposit refund as requested by the owner. There is a fee for providing the service. The owner does not want to pay the fee for the service, while at the same time requesting that we provide the service. I am not sure how to proceed. Does she want us to perform the service and pay for the service rendered, or not perform the service and not pay the fee associated with the service? I just need a simple answer of how to proceed. 

  Customer Answer

  Date: 08/15/2025

   
  I am rejecting this response because:
  

  The management contract does not carve out security deposit processing as a separate or optional service it is part of standard lease administration.

  1 Source is still under contract for management services through August 31, 2025.

   

  Let me be clear, if 1 Source keeps for themselves or returns the deposit funds to the tenants, this will result in litigation. 

  The deposit of $2,390 + cash reserves of $750, - Flat Management Fee of $100 = Total to be distributed to Homeowner $3,040 by August 30, 2025.

  Business Response

  Date: 08/18/2025

  Any discounted or waived fee for prior 12 months is to be paid upon termination. We just need to know if the owner would like us to proceed with the service or not. If so, the fee will be charged. We will need the keys to the property back as the owner retrieved them hours after the tenant dropped them off. Due to the owner taking the keys we are not even able to perform the final walkthrough if they did want us to. Please advise how we should proceed. 

  Customer Answer

  Date: 08/19/2025

   
  I am rejecting this response because:
  

  I don't understand their response - lack of clarity. 

  If 1 Source agrees to provide the service according to the terms of the contract, which is active through the end of August and is covered by the management fee of $100, then yes - proceed.
  If 1 Source is looking to receive additional compensation outside of the contract terms, I will not pay it.

  
  Again, should 1 Source keep for themselves or returns the deposit funds to the tenants, this will result in litigation.
  The deposit of $2,390 + cash reserves of $750, - Flat Management Fee of $100 = Total to be distributed to Homeowner $3,040 by August 30, 2025.

  
  

  Customer Answer

  Date: 08/19/2025

   
  I am rejecting this response because:

   

  Date Sent: 8/19/2025 11:07:14 AM
  

   
  I am rejecting this response because:
  

  I don't understand their response - lack of clarity. 

  If 1 Source agrees to provide the service according to the terms of the contract, which is active through the end of August and is covered by the management fee of $100, then yes - proceed.
  If 1 Source is looking to receive additional compensation outside of the contract terms, I will not pay it.

  
  Again, should 1 Source keep for themselves or returns the deposit funds to the tenants, this will result in litigation.
  The deposit of $2,390 + cash reserves of $750, - Flat Management Fee of $100 = Total to be distributed to Homeowner $3,040 by August 30, 2025.

   

  ******* *****

  
  

   

  
  

  Business Response

  Date: 08/21/2025

  Is the owner wanting 1 Source to provide a service that is NOT covered by the management fee of $100, AND not pay for the service?

  If the owner would like to pay for services rendered we are happy to oblige. We will need to send the funds to the state as required by law if we do not get clarification soon. The state can hold the funds until the owner and tenant agree to the terms of the release or a judge determines how to handle them. AGAIN, we are happy to handle the release if we can get the tenant and owner to agree. Our fee for that is $250. There will also be an additional hourly fee for processing excessive administrative tasks associated with this account if this continues. 

  We just need to have the owner acknowledge our fee, keys to the property and the initial move-in inspection from the owner. 

  Customer Answer

  Date: 08/21/2025

   
  I am rejecting this response because:
  

  Again, should 1 Source keep for themselves or returns the deposit funds to the tenants, this will result in litigation.
  The deposit of $2,390 + cash reserves of $750, - Flat Management Fee of $100 = Total to be distributed to Homeowner $3,040 by August 30, 2025.

  
  

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a bathroom on the first floor that has flooded the entire living room and kitchen with sewage and it smells horrible. This is unlivable and very unhealthy. Will be contacting code enforcement next. Its been 4 days since this started and I called and made this maintenance request and nothing has been done. I had to contact the owner to get the ball moving. Everything on the floor downstairs is completely ruined. This is a very very bad way to run a business. One source property management has proved they do not care about tenants or property. Our health is at risk right now and nothing is being done.

  Customer Answer

  Date: 10/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.