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Business Profile

Auto Repairs

D & D Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2019 Ford Fusion to this shop on October 31st for a water pump replacement. I requested the timing belt be replaced while doing this repair as it needed to be removed to complete the water pump. Estimated complete date November 6th 2023, I texted the shop to 11/6/23 & was informed the shop did not have a tool to lock the crank/cam shafts in place. I informed the shop if the water pump had been replaced w/o the tool the the timing would be off. I did not receive a response at this point. I got the car from the shop on Friday 11/10/23 & paid $902.49 for the repairs. I did not drive my car until the Monday when I notice it was not running how it normally does so I returned the car to the shop and let them know it wasn't running properly, It was running rough & while sitting still the RPMs dropping below normal range.The shop told me the repairs were fine & I had bad gas, they told me to come back if the problem got worse. The car continued to have issues & on 11/21/2023 while driving to work my car had a major malfunction which resulted in engine failure.The car was towed back to the shop where the owner said he was going "cover my butt" and check the repairs. On 11/22/2023 my fiancé told the owner not to do anything to the car that cost money and he agreed. He then said the car was running lean and he thought the issue was a fuel injector. My car was under warranty so with that claim they sent a investigator out, his report says my car was not running lean and had no lean codes also the injectors were good. The owner has yet to give me an explanation for the failure. I tried to remove my vehicle from the shop on 1/20/2024 to go to another mechanic but he is now saying I owe him more money before he will release the vehicle to me. I was not presented with an invoice or told of any costs related to checking his initial repairs. The only time money has been discussed since the vehicle returned to the shop was an estimate for a motor replacement.

    Business Response

    Date: 02/05/2024

    I have attached 3 attachments from D&D Auto Service that explains the vehicle repairs from beginning until the end including photographs. The Vehicle was picked up by the Customer on 1/10/24.

     

    Please let me know if there is anything else need or if the documents didnt come through for you.

    Thank you,

    Dennis A*******

    Business Response

    Date: 02/05/2024

    Correction on initial response the vehicle was picked up on 1/20/24 not 1/10/24   Sorry for the typo.

    Dennis A*******

D & D Auto Service is NOT a BBB Accredited Business.

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