Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Appliances

Doc's Used Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used washer from Doc’s used appliances on 08-28-23. They gave us a in store warranty that included a 1yr parts/labor or exchange. We paid $210. The machine began having issues early on and they worsened. We called on 09/19/2023 and they came and picked it up. It was supposed to be delivered that afternoon. We paid $100. They did not deliver anything on Tuesday. We called Wednesday and they said the machine had no issues and they would bring it back up. They ran a some loads and said it was good. I called and explained that it would work on and off and get stuck at different times or washes. They said they would do an exchange and have it Thursday. Then nothing happened. And then we called Friday (today) and they said that someone should have called. They said they would call us back and didn’t. So we called Friday (today), and they said they would let us know. We drove up to talk to them in person since they stopped answering our phone calls and they were closed. Throughout the whole week, they have been passing us around between the Owner and whoever is repairing it. They have given us false solutions and avoided answering our calls. Now we have no dishwasher and we are out $310. We have a newborn baby and need to be able to do laundry.

  • Initial Complaint

    Date:03/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a house that previous owner bought a stove to replace one that was broken as part of deal she replaced with one from this business and bought a warranty good for a year she purchased this on 10/22/22 and here it is 03/30/23 only 6 months now oven doesn't work wife called to schedule pickup and guy never called or showed up mind you my wife is on hospice and day to day I called myself 8x no answer call today 3/30/23 to get put on hold and noone to come back online to speak to me so now I have no oven no service from these people nothing so it forced me to put out $800 dollars for a new stove that money I don't have cause I'm caregiver for my wife that's day to day and feel they should be liable for this stove that was purchased from them or to atleast refund me half the money for a stove that's has 6 months left on a warranty that they sold with one year warranty

Doc's Used Appliances is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.