Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Funeral Related Services

Moseley Funeral & Cremation Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Mosely Funeral and Cremation Service provided funeral services for my spouse, ***** **** *****, June 18, 2023. ********** Insurance Co. policies under her birth name **** *.were given to Mr Greg Mosely toward payment. I mailed a check number 7124 for full amount of $9392.00 on April 3, 2024 because ********** had not paid due to name difference. April 30, 2024 I received a statement from ********** stating three checks totaling $7205.60 were mailed to Mosely Service as payment. May 23,2024 I talked with Mr Greg Mosely on phone and verified he had received both payments and he said he would return the excess. He has not agreed since then to do so. I have supporting documents. I can submit if necessary.

    Customer Answer

    Date: 03/10/2025

    Mr Greg Mosely texted me Feb 14, 2025 in response to my latest request for the refund. He said " as far as I remember, the three death claim checks were in my name so he mailed them to me" I found that,  yes an insurance company would write the check to the contract beneficiary. On Mar 4, I talked with Joy at ********** Company. She said the checks were definitely made to Mosely Company and they have not been cashed.


    Sincerely


    ****** ***** *****

  • Initial Complaint

    Date:05/15/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon the death of my mother on 12/10/23, we contracted with Greg Moseley (Moseley Funeral Home) to prepare her for burial in Savannah, Ga. He was paid by check (approx. $8500) which was cashed that week prior to the service. The contract included him submitting an obituary to Savannah Morning Newspaper. In support of this effort, I provided him on Wed 12/13/23 the written obituary, and my sister provided a 10 x 12 framed portrait as the image to use. The obituary never was published. In January 2024, I called Greg asking to receive the portrait back. Despite receiving a few text replies of “I’ll call you soon”, I never received any further communication from Greg. Over the course of 4 months, I continued to ask Greg, via text, and voice mail, how do we get our portrait returned. I have since learned that he also ghosted the Savannah Monument Company, and has not paid them nearly $1000 for their services provided at my mother’s 12/17/2023 funeral in Savannah, Ga. I want our mother’s portrait returned.

    Business Response

    Date: 05/30/2024

    We are not a member of the better business bureau, furthermore we are not allowed to discuss private confidential matters of families we have served.
    Thank you kindly 

     

    Steven G. Moseley 

Moseley Funeral & Cremation Services, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.