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Business Profile

Computer Consultants

Computer Doc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want my hard drive back. John can keep the money he took without ever providing a service.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2023 I dropped off a hard drive WD ***** ********** Serial Number ************ for data recovery service attempt

    I made follow-up calls / texts on the following dates to check status with no response from owner
    June 1, Jun 29, July 24, Sept 29, Nov 14 All with no response
    I went by the office Nov 24 and it had closed with no forwarding address
    I texted a request again on 12/18 with no response

    Remedy Requested
    I want my hard drive back at this point, or I will seek legal action not just for cost of a replacement drive but for potential value of the data on the drive for potential ID theft if there is a potential it has been shared with unauthorized parties.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago I took my son’s gaming laptop to this business. We got it back and paid for it brought it home and had issues that night so I took it back the next day. I have called and gone by several times in the past and all I hear is they are waiting on parts. Now nobody will answer the phone and the building is empty. I don’t care if the laptop works-I’d like it back to get repaired elsewhere.

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my laptop off around February and can not get in contact with them anymore after being told multiple times they are waiting on parts I just want my computer back.

    Business Response

    Date: 10/28/2023

    Our company has a 30 day policy on goods not picked up within this time become property of computer doc. We tried to notify him and after a few months of no contact after the job was finished and no payment the laptop became property of computer doc as is posted in our store and on the ticket signed by the customer at drop off

     

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business in question has taken a piece of my computer and has not responded to me at all. I need to get this item back because it contains a large amount of my personal data.

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my laptop off early this year. I have been in touch with them several times and have been told multiple times they are waiting for parts. However during the last two weeks I have been unable to contact them by phone or physical contact -- office appears always to be closed, and now even signage is missing.

    I would like my HP laptop back, working or not.

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My computer had been left at computer doc for over half a year for computer repairs. He was hardly even there, would rarely answer the phone, and would never return my calls or even call me at all. On the rare occasion I would get in contact with him he would always tell me it would be ready in a week, which it never was. One time we had agreed upon a set date and time to meet so I could pick up my computer. When I got there on time he did not show up, and after fifty minutes of me waiting he still did not show. When I did eventually receive my computer, when I took it back home it did not work, so I took it to another computer repair shop to get it looked at. When they looked at it they said that the motherboard and processor were not compatible so it would not work. We looked at the parts that were in the computer and compared it to the original parts. These newer parts were not only different but also of lower quality. When I went back to Computer Doc to get my original parts back, a couple of them were similar to the original ones but were still different parts. I have not only lost money but also a lot of time because of computer doc.

    Customer Answer

    Date: 04/24/2023

    The consumer stated this is resolved.

Computer Doc is NOT a BBB Accredited Business.

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