Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb-18-2020, ***** *** **** Inc. hired Jimmy L Davis Inc. to fix a leaking roof at the address of *** ** **** ******* Easley, SC, 29640. Unfortunately the roof was not fixed at all and was leaking even after the Company had "completed" the job. A contract was made with the company that stated in description: " Double sealed roof with material warranty of 20 years and 6 years for labor". In Spite of several requests made by ******* ****; verbally and in written several times Mr. Jimmy L Davis refuses to come back and fix the roof and will not abide the contract (Copy of contract is attached).
  It is my humble request if your good office can help me (******* ***** resolve this issue by getting Mr. Jimmy L Davis to refund the amount of $13,300 as he is not capable of fixing the roof. ******* * ****

  Business Response

  Date: 11/12/2024

  Good afternoon, the project was completed 4 yrs ago and the client had two issues that had nothing to do with our part of the project.

  1. Someone removed a structural beam in the dining area causing the roof to visibly sag, which over time can cause a water issue. Mr. Davis made them aware of the future potential for standing water problems.

  2. The owners had repair men that worked on top of the roof, after the sealer was placed and they caused damage.

  The repairs were made, and the invoice was paid. The ongoing issues with the roof are aside from the work JLD agreed to perform.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  1. After Mr Davis had worked on the roof. The Roof started to leak on the very first rainy day. Mr Davis was informed and did send his personnel to fix the problem. But unfortunately the problem was never fixed. Then came Covid and no one ever called back or replied to messages 

  
  2. After Mr Davis sent his personnel and didn’t fix the  problem , No one had been up there and I did not hire anyone else to fix the roof.
  No one had touched any beam or anything like that except for him and his company that were hired to FIX the roof. 
  
  I would like to know where my $13,300 went and would like to request your good office again to get my refund back in full according to the contract 
  
  Regards,
  
  
  
  ******* ****

  Business Response

  Date: 11/19/2024

  Per Jimmy Davis, 

  He informed the client of the need to replace the roof when after it was repaired and there was a heavy rain, the roof sagged visibly in one spot 3 to 4 inches. Aside from the weight of the new coating and the heavy rain the depression seemed excessive, Mr. Davis inspected inside the dining area and saw where a column had been cut (visible at the top and bottom) it was structural and cause for concern and the sagging, Mr. Davis made Greenville Building and Codes aware. He also made the owners aware (on the phone and in person), that it needed to be reinstalled for safety and to avoid any more roof problems.  Note* JLD, INC was only hired to work on repairing the roof and had nothing to do with the removal of the column. We hope the owner can resolve the structural issues properly.

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  
  Before i hired Mr Davis he inspected the roof and told us this is what we needed to fix the leak. A beam was never taken out and the building has been the same since it was built and since we bought the building in 2008. Mr Davis should have told us about the beam before  when he did the inspection and before he started his work. He never told us about a beam or anything like that until now.  He should respect his own contract and come back and either fix the roof properly which the warranty is still in place or give back the $13,300.  A professional company would never start work without properly inspecting everything.  He was given the job to just fix the roof leak and only made it worse. Had I known before I would have never paid him $13,300. Once again I request your good office to kindly resolve this matter asap.   
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contractor filed a frivolous mechanics lien on our property and is threatening to sue for work he never performed. It’s fraud. We paid our bill in full according to our contract except for the waterproofing because it was immediately ineffective and now we have a wet crawlspace with mold. We even paid for work that is not yet complete (chimney re-install per our contract). Our contractor claims he graded for a driveway which he never did, and claims an extra 16 hours of trackhoe time/labor to dig basement and footings because of rock. It only took 12 hours total to excavate for basement and footings which is within the scope of the contract. Our waterproofing was not installed to code. It failed with the first rain with water in the crawlspace and has mold within 3 weeks of receiving a certificate of occupancy. The wood wall we contracted for is not built to the spec of the contract. Our contractor damaged our foundation and house when he drove his track hoe into it (see pictures). We have verbally requested an itemized invoice of what the contractor feels we owe him and have not received one. We have a fixed-price contract. The only contract revision involved a driveway revision. Our payment on 1/17/2024 via check number **** included funds in the amount of $11,137.50 per the revised itemization quote of 10 January 2024 vs. 6000 for gravel. This is payment was for a concrete drive versus a gravel drive per our agreement. We acknowledge our fixed-price contract has a statement at the bottom that says "*note.....rock." We received an invoice in October for two extra days labor and track hoe equipment and extra concrete with no details. We disputed this invoice and then scheduled a meeting as it only took 12 hours to excavate. The contractor was confused and thought we had 3 truckloads of concrete delivered versus 2, yelled when he found out we have real time and time-lapse videos and pictures of everything + lied about how much time it took to excavate.

  Business Response

  Date: 02/26/2024

  Thank you for the notification. After multiple attempts to come to an agreement for payment on the contract and outstanding invoices, this matter is with our lawyer and a lien is in process, the pictures they sent of the crawlspace having dampness happened during a heavy rain in which Mr. D**** informed them if they did not seal the block the water can find a way through, but the owners were debating on placing a rock facade over it, in which case you cannot apply a sealant because it can interfere with the adherence of the stone. Mr. D**** offered to seal it for them and he informed them on multiple occasions that they needed to decide on the facade or with a heavy enough rain, it can come in the "pores" of the block. To our knowledge, they still have not completed this step. The photo of the foundation "hole" happened when the house movers placed the house approximately 18 inches off the mark and Mr. D**** had to dig close to the house and his bucket accidentally knocked into the block which was immediately repaired. So, the pictures are misleading. The home passed inspection, is up to code and has been issued the certificate of occupancy. I will follow up with an updated photo for a more accurate final "picture". 

  Thank you again, 

  JLD, Inc.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  We just want Jimmy to tell us exactly what his extra invoice charges are for,
  when the work was completed and how he thinks he entitled to any extra charges
  as we have a fixed price contract. 
  This contractor filed a frivolous lien on our property which
  compelled us to file a complaint with the BBB and with the SCLLR to investigate
  this company for fraudulent activities. The frivolous lien needs removed immediately.   This company conducts fraudulent billing activities.   Here's how. 

  We have a fixed price
  contract we paid in full - minus waterproofing which failed on the first rain
  and ALL subsequent rains which we have video and photos of (each rain).  Four waterproofing company estimates and laboratory report for our mold later –
  they all said Jimmy’s work was not satisfactory.  Jimmy was informed of
  the waterproofing problem and refuses to fix / acknowledge his waterproofing
  failure.  He blames it on not having sealed concrete block.  It has nothing to with sealed block - the
  water is coming through where the footing meets the block wall on all walls (which we showed
  Jimmy’s office the video!).  We now are under contract with *****
  foundations to hopefully fix Jimmy’s sub-standard work.  The waterproofing is not up to code – which we
  have pictures of – the waterproofing material (tar) doesn’t go to the footing
  as it should.  It was just a botched job
  and now we have mold and a wet crawlspace. 
  This fact is undeniable.  Our new
  crawl space should be dry as a bone – but we had shoddy work on our foundation and
  now have a new crawlspace that needs repair. 
    Sad that a contractor wouldn’t just try to fix it. Maybe they
  just don’t know what to do.  We're not paying for a botched waterproofing system that doesn't work and now costs us $9700 to repair.  
  

  A contractor just can't add
  extra costs on a fixed price contract because they want to.  That said, in
  October, we were billed for "extra two days track hoe and labor plus
  concrete" and in January we were told Jimmy did extra "driveway
  grading". 
  

  We paid for our foundation to be excavated as per our contract
  in full which we provided that documentation already.  Jimmy excavated the
  foundation in a day and a half. We then received a trumped up invoice that it
  took him two "extra days" above and beyond what we contracted for excavating –
  then Jimmy started talking about suing us as a form of intimidation at that
  time we disputed the invoice.  We have
  the time lapse video to prove what work Jimmy did when he did it. He also said we had three concrete trucks when we only had two and his office manager had to correct him - he was very confused on what work he did for us - but luckily we have time lapse video of it all.  We're not paying for something we already paid for.  We paid our charges in full.   
  

  Jimmy said he graded for a driveway and wants $4000 for
  it.  He never graded for a driveway ever. 
  Nor did we contract or agree with Jimmy to grade for a driveway. 
  Our driveway installation was handled by a sub-contractor which we paid for in full per
  Jimmy’s office.  We have time lapse video of that as well.  We also
  have a fixed price contract - we paid him for grading the lot when he initially
  cleared it.  It's on video what he did,
  when he did it. I can also show the video of my septic contractor and
  myself grading the driveway area, along with **** ***** electric grading the driveway area - how Jimmy claims he ever graded for a driveway is sad.  Jimmy never graded for a driveway.  Happy to share all the video of who graded what / when on our lot.  That charge needs to go away.  We paid our driveway charges in full. 

  Regarding extra concrete charges.  Jimmy bid the job
  knowing the size / dimensions of footings needed.  Why he didn't place
  forms, dug more accurately, over dug and over poured is up to him - but our
  contract was very clear on the size footings we agreed to.  Again -we're not paying extra above and beyond our contract.  We paid our contracted price in full.  
  

  We have a very detailed
  presentation with photos and video we’re happy to share with the BBB.  It is large – just let us know how you would
  like to see it.  It will also dispute
  Jimmy’s account of the damage to our house and we ended up having to pay for
  the repair to the soffit / fascia because Jimmy said “prove I damaged it”.  We have the photos to prove it – he just won’t
  take responsibility for it.  

  Regards,
  
  
  
  ***** *******

  Customer Answer

  Date: 03/14/2024

  Hello Ma'am, we have not heard anything from Jimmy or his office staff.  No emails/texts/calls.  

  
  

  We are also very upset with the frivolous lien he filed on our home for fake charges.  We have filed a complaint with the South Carolina LRR and they are investigating Jimmy's actions, although that is a slow process because of their backlog.  

  
  

  Jimmy actually filed the lien prior to finishing our contracted chimney work which we paid for in advance prior to the work being completed.  This just shows his character.   How does that even happen?  A contractor sues the homeowner for work the homeowner paid for that the contractors didn't even complete.  For the record - Jimmy did eventually fix our chimney - but all the other things Jimmy did to break our house - we had to pay for.  That includes the dented up front wall of our house where he put his excavator through damaging soffit/facia and siding, the wood materials he used for the foundation that were mine (4x4's, 6x6's, post brackets, etc.) which he said he would replace but didn't, the costs we had to pay for an engineer to tell Jimmy how to do his job because he failed the county foundation inspection, our wall which has 3" plywood at the top missing, our floors are very unlevel and he broke a floor plank jacking them up, and the most expensive gaff - our "brand new" wet crawl space which will be repaired by ***** *********** next Thursday.  Our least cost option with ***** was just under $10K that doesn't fix the problem - it's just a band aid.  All in we probably have around 15-20K of repairs to do because of Jimmy besides what we paid Jimmy.  

  
  

  He was trying to shake us down with intimidation and got caught in two lies on invoices (on a fixed price contract - how does that happen?) and also because he didn't know we had cameras.  

  
  

  This business tactic is not ethical - not to mention Jimmy did some really bad work - much of which we're having to pay other contractors to fix.  We are being very nice to Jimmy by not suing him - mainly because we would never see a dime when we won and we're chalking up this lesson on who to not hire.  Huge mistake on our part.

  
  

  We are very reasonable people - and I'm a former Army Inspector General.  We have documentation /video/photos of everything.  The public needs to be wary of Jimmy and his business practices.  

  
  

  Thank you for your time and follow up.  

  
  

  ***** *******

  
  

  ***** ** ********* *******

  Colonel, US Army Retired

  *************

  Business Response

  Date: 03/21/2024

  Cindy,

  Thank you for sending this to us. I am sorry the issue is still pending. We went over this several times with the client to avoid putting a lien against the property and were told that if we did not agree to what they were willing to pay they would retaliate and " go after" his business reputation, which is exactly what this is. 

  As with any construction project there are unforeseen challenges that have to be met. The client hired house movers to set the house on the foundation and the movers were off on the mark and caused Mr. Davis to have to go back in for additional digging right against the foundation. He did bump the block in a small area and went back and fixed it immediately.  The house passed its final inspection and the certificate of occupancy was issued, in order for this to happen everything has to be up to the county standards and code requirements.

  Mr. Davis was aware of both the physical cameras and the cell phones that both clients used to follow the progress of their construction.

  The mason, that the clients requested to complete the chimney, was out of the country for the holidays when the issue of the lien was unresolved. As soon as he returned, he finished the chimney as promised. The clients were aware of the dates of his return and the time he would be at their house to finish. 

  The only issue with the exposed block above grade was for the owners to decide if they were going to add a facade or seal it another way. Mr. Davis repeatedly told them to make that decision because every time it rains, the water can seep into exposed/unsealed block.

  No one intentionally "lied" to anyone. There was an error found on the proposal for a line item the owners decided to remove and we corrected it immediately once it was found. They had gone over and signed that proposal; however, we did not hold them to it and did adjust the amount because it was in fact an error.

  Mr. Davis has been in business for over 50 years and he does not take lightly having to place a lien on a property for a dispute over what they owe him.  He tried multiple times up until he had to get a lawyer involved to avoid it. 

  Again, the property passed all inspections and the client received the certificate of occupancy, that in itself settles the "quality of work" slander.

  I am sorry you continue to have to deal with this Cindy.

  Kindest Regards,

  Jimmy L Davis, Inc. 

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID
  ********, and have determined that this does not resolve my complaint. 
  Attached:  October 2023 invoice.  

  The answer Jimmy provided doesn't answer our complaint.  He charging us for extra work but won’t
  explain when was the work invoiced as “extra charges” was completed.   
  

  A reasonable business
  should be able to specify when they completed extra work outside the scope of
  the contract.  So far – Jimmy hasn’t been
  able to answer the question of when the “extra charges” occurred because he
  never did the work.  We have shared
  photos of our time lapse video of when Jimmy dug our foundation and when our
  driveway was graded.  These are the two invoices
  we contested with Jimmy because he never did the work that he is claiming and
  billing for beyond our contract. 
  

  We were given two unsubstantiated invoices during this
  project.  First was for "extra concrete and track hoe plus
  labor" - the second was for "driveway grading". 
  

  Regarding the first unsubstantiated invoice:  We were given
  an invoice for $5880.00 in October (above and beyond our fixed price contract)
  broken down into three charges.  The first charge was $2670.00 to
  "match pour and level an extra 12 yards of concrete”, the second charge
  was $2000 for 16 hours of "extra track hoe" time, and the third
  charge for $1120.00 was for "two extra days labor". 
  We contracted with Jimmy for footings.  Our foundation,
  which has roughly 188 feet of footings, should have required just under 10
  yards of concrete.  Using a concrete calculator for 8"x24"
  footings (our contracted amount), it should have been approximately 9.28 yards
  of concrete or about one 10 yard truck.  Jimmy over-dug the footings and
  then poured them without forms.  Jimmy ended up pouring over 17 yards of
  concrete for our footings.  We showed the BBB pictures of the egregious and oversized footings Jimmy poured that were way outside the scope of our contract causing
  him to pour nearly twice as much concrete as required (where the worker was up
  to his knee in concrete and the footings were nearly 4' wide in some
  places).   We're not paying for those shortcut decisions made by
  Jimmy.  That was on him to not form up
  his footings.  Additionally, Jimmy knew the exact dimensions of our
  footings when he bid the project last summer, so where he came up that he can
  invoice an “extra 12 yards” above what we contracted for when it should have
  only taken 10 yards of concrete is preposterous. 
  

  Jimmy also made up the
  labor and track hoe charge.   He didn't work "two extra days
  with a track hoe" on our foundation.  It only took him 1.5 days to
  dig the entire thing.  We explained that to him in person when we
  contested the invoice of extra charges last fall.  As seen in the photos
  of our time lapse video we sent to the BBB, Jimmy started digging our
  foundation on 5 October 2023 at around 9:00 am, worked a normal day finishing
  shortly after 5:00 pm, and he started again Tuesday morning and finished /
  parked his track hoe Tuesday 6 October around 12:00 pm. We paid him for work we
  contracted for.  It only took him 1.5 days to dig the foundation so how is
  “two extra days labor” above and beyond our contract a valid charge when it only took 1.5 days total?  The
  agreed upon contract paid him for the work completed so claiming extra days of
  labor is fraudulent.  Besides our photos and video, there is a Google
  Earth image from 7 October (Saturday) showing our footings dug and nobody
  working. From our previous complaint explanation, Jimmy found out we had
  cameras on the property when we contested the October invoice. He became
  irate/irrational and threated to sue. He even got confused on how many
  truckloads of concrete we had delivered and had to get clarification from his
  office staff. 
  

  Regarding the second unsubstantiated
  invoice for $4,000 for "driveway grading".  Jimmy never graded
  our driveway.  We sent photos of the time lapse video to the BBB showing
  that Jimmy never graded for a driveway (refer to previous photos and
  explanation).  We paid our driveway invoice in full as recognized by
  Jimmy's office coordinator, so continuing to be hassled for this is unreasonable.  Originally,
  we were going to have Jimmy lay a rock driveway for $6000 as shown in our
  contract, we coordinated a change with Jimmy to pour a concrete driveway as
  shown in the invoice and paid $11,137.50 as shown in our revised quote for
  concrete.  Jimmy’s office agreed we were
  paid in full.  How Jimmy wants to charge
  $4000 for grading when he wasn’t on the property in that timeframe is preposterous.   
  

  The contract has a line item for waterproofing that didn't work
  and this was communicated to Jimmy. He has not honored responsibility for an
  ineffective waterproofing system. That is the only line item not paid. We had
  multiple foundation companies provide quotes for repair and all of them said
  the water issue has nothing to do with unsealed block.  We have since hired
  and paid ****** foundations to repair it as best as possible, although it is
  not “waterproof” as it should be, it simply controls the water and evacuates it
  when it rains. 
  

  In response to the last statements made by Jimmy we have three
  clarifications. We never voiced intention to “retaliate” as it was stated by
  Jimmy’s response. On the other hand, Jimmy made threatening comments to sue us
  more than once. Our complaint was filed only after we were served legal papers
  that Jimmy had filed a lien on the house. Responding to his actions is
  reasonable.  The placement of the house
  by the house mover was correct, however the footers were not dug square by
  Jimmy. There is a Google Earth image from October 7th (before the house was
  placed) that illustrates the out of square footings. Jimmy did not have to dig
  near the house after it was placed because the house placement was wrong as he
  claims.  He had to dig near the house because
   there was only one way our square house
  could fit on the out of square footings. Lastly, we did receive a certificate of
  occupancy; however, Jimmy did not mention that occurred after the initial
  foundation inspection did not pass.  It
  was necessary for us to hire an engineer to provide plans to Jimmy of how to
  support a portion of the house. After correction, the inspection was passed but
  the building inspectors did not inspect our waterproofing per ******** County’s
  Office of Building and Code.  We can
  provide our building inspector’s contact information if needed. 
  We insist this harassment of
  unsubstantiated invoices for work not performed is immediately stopped and our
  frivolous lien removed.  We have filed a
  complaint with the South Carolina Labor Licensing and Regulation Office of
  Investigations in regards to Jimmy’s frivolous lien.  He put a lien on the property before his
  work was even completed.  We interpreted
  this as an intimidation / contractor shake down tactic.  Jimmy spoke of suing us back in October and
  explained how it would cost us 60,000 if we went to court.  We also have been very kind and not reached out to media or social media, however that is our right as a consumer if we choose to.  We are choosing to file complaints with the appropriate offices of redress.  

  
  We will have to make more
  house repairs because of Jimmy’s work and will have to replace our building
  materials Jimmy used instead of supplying his own (which he said he would
  replace but didn’t).  The costs for these
  repairs is very expensive and out of our pocket. 

  
  As always, thank you for your time.
  
  Regards,
  
  ***** *******