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Business Profile

Property Management

Coastal Property Rentals LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DISGUSTING!!! DO NOT BOOK ROOM #*** Seaside Serenity Oceanview Suite !!! This Condo unit (#*** at the ****************************, ************) is privately owned and rented out by Coastal Properties/Gosia and I stayed here for 4 nights in Mid-July of 2025. The absolute only plus is that the view from the Condo is great. I stayed on the 6th floor and they get 1 point for this. Now to all the negatives from me and my familys first-hand experience:- the Pet policy AND FEES are not explicitly outlined in their listing. I was not notified of these fees until after my booking via the 3rd party site.- Their listing stated that there was a washer included in the suite and it was booked heavily based on this reason, only to find out that this was untrue. They admitted that their listing "needs to be updated to reflect this."- The floors were filthy. No one was comfortable even walking barefoot throughout the home. Many many, things are in disrepair and cooking utensils sit dirty in the drawers.- The pillows had stains which looked like blood, the curtains had mold in many places, and the visible dirt and grime did not convey a very well taken care of property as their listing stated.- A magazine of bullets was also found in the cabinet above the refrigerator.I emailed Coastal Properties about all these issues during our stay and the only resolution that they offered was an apology and to have someone come re-clean and review the other items mentioned in my complaint. In my opinion, this was unacceptable and inadequate for a guest that is unsatisfied with their stay! All items mentioned should have been taken care of before check-in and much more should have been done to make up for our dissatisfaction. Im disgusted with Coastal Properties and the way they treat paying guests. I DO NOT RECOMMEND!!!This condo was booked under false advertising and I expressed dissatisfaction of the accommodations during my stay and nothing was done to remedy.

Coastal Property Rentals LLC is NOT a BBB Accredited Business.

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