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Find a Location

Myrtle Beach Chevrolet Cadillac has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforMyrtle Beach Chevrolet Cadillac

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Myrtle Beach Chevrolet Cadillac has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1785 Highway 501, Myrtle Beach, SC 29577-9751
      BBB File Opened:
      2/17/2000
      Years in Business:
      35
      Business Started:
      1/1/1989
      Contact Information

      Principal

      • Mr. Louie Rodriguez, President
      • Bonnie Trotter, BDC

      Customer Contact

      • Mr. Louie Rodriguez, President
      • Bonnie Trotter, BDC
      Additional Contact Information

      Fax Numbers

      • (843) 448-4766
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Jan 13, **** I had my 2013 Cadillac SRX toed to Myrtle Beach ***** Cadillac due to the vehicle not starting. At that time there was no problem with the gas gauge. I was called by the service ***** and was told there were some fuel sensor problems that now exist and weren't repaired due to them not having the parts and now would be very expensive to fix. There would be a check engine light on but the fuel gauge worked. Upon picking the car up Jan.23, 2014 I was told they couldn't read the fault codes on the car if it wasn't running, (not true) On taking the car out of the service area I notice the gas gauge was empty and went to a gas station to fill up. The car was not empty and the gas gauge still did not work. I called the dealer and was told a Service Manager would return my call. That never happened. I called and asked to speak with the ********** ******************************* who wasn't available but would return my call. The next day ********************* called and told me the gas gauge didn't work when the car was delivered to his location the gauge didn't work and can't be proved otherwise. I told him I was pretty good with cars and had in the past repaired engines myself. I have the tools to read fault codes and there were none when the car was delivered to him. He in a verry arrogant manner told me, Then why didn't you fix it yourself. Previous to my bringing the car to The Cadillac Dealer about one two weeks earlier the fuel pump had failed and I brought it to another shop. They couldn't find the trouble but the gas gauge never failed and the trouble went away. Sill no fault codes.Now a fault code PO463 ,fuel sensor exists and the gas gauge does not work. but the car runs.
      Read More

      Customer Reviews

      6 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      P. C

      1 star

      05/10/2024

      This service department here proved less than helpful. They were unable to provide reasons ("..I don't know what to tell you..." ) for requiring $13,000 to fix a 2014 Cadillac SRX transmission, radiator and hoses. The claim was that the radiator coolant got into the transmission causing catastrophic failure. This was after spending almost $3,500 at this very dealer for new tires, brakes, pads only days earlier. Incredible lack of empathy or helpful suggestions as to how this 'damage' was done and more importantly, how to find the most economical solution. The car only had ******* miles and we were under pressure to go back to ****** and their answer was a price tag staggeringly over market price. This was proved by my calling local stations who were stunned at the preposterous pricing. I've not experienced a less caring individual as their "supervisor" in any business and more importantly, it appears that there's a question of competence. In speaking with other Cadillac dealers and mechanics at home, they don't understand the so-called 'leakage' of coolant into the transmission unless perhaps a mistake was inadvertently made while servicing by them. Coolant doesn't magically find its way into the transmission. They appeared overwhelmed with work and clearly the customers are the ones who suffered. I certainly would recommend everyone find any other dealers and/or service locations and stay as far away from this place.We had to find very costly alternatives to get home and of course the dealer did just fine with our $3.5K days before our troubles. Please folks, go anywhere else.

      Local BBB

      BBB of Eastern Carolinas

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