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Business Profile

Screen Company

Haynes Screens and Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3, 2025 we gave a $5665 deposit to have our back porch enclosed with glass. We were told the materials would be ready in 6 weeks. We contacted him on April 9 for color clarification of the screens and havent heard from him since. I have called him numerous times and all the calls go to voicemail with no return call. We were not the only ones to have this happen to. We know of at least 2 other people with the same issue and we all contracted him within a week of each other. The owner of the business is ****** **** Haynes and the number listed is the one that only goes to his cell phone. There are also 2 landline numbers associated with the Murrells Inlet address and per our local police who called both numbers, they are both out of service. We paid by credit card. The credit card company is opening an investigation.

Haynes Screens and Exteriors is NOT a BBB Accredited Business.

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