Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Cameras

KMAE SECURITIES

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first contact with KMAE securities was on May of 2022. I had outdoor cameras installed on my property. ***************************** suggested I purchase a 16 channel camera system, so I will be able to install more cameras on the property at a later date, so I agreed a purchased the ************** Performer Series 16 Channel ULTRA H. 265 NVR for $999.99. I had no problems with my security system or ******************, so in October 2023, I called and emailed ****************** that I wanted to purchase 3 more cameras for outside. He agreed, and prior to him coming, I closed my account with ******* and returned all their equipment. I noticed that KMAE Security system cables was also channeled into Xfinity equipment, so when I returned Xfinity equipment in July 10, 2022, I lost all my camera coverage. I informed ************** on July 11, 2022. He texted me on 7/28/22 that he will call me, and he never did. I texted & called him many times. He finally contacted me on 10/27/23. I had no security coverage for a year & 3 mons. Xfinity personnel stated a lot of security companies have been using their equipment and Xfinity started updating their equipment to stop it. I figured that what happen in my situation, so when *** ***** came to hook up the 3 additional cameras, he claimed I turned the wrong equipment in to Xfinity, but I told him all the connectors form the security system was connected into the Xfinity equipment box, of course he DENIED IT, and charge me for another ************** Flex Series16 channel box ULTRA for $1,138.99(I want to be REFUNED) that I NEVER had in the first place. Xfinity never take equipment that DO NOT BELONG TO THEM. He finally installed the cameras on 11/7/23 that morning, and around 5pm I texted & called him that the cameras were glitching and within a week I HAD NO CAMERA COVERAGE from all 3 cameras. I have been trying numerous times to contact him via text, phone, and email since 11/7/23. I have heard NOTHING from him. A good business man makes right his wrong.

KMAE SECURITIES is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.