Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Master's Mark Cleaners
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Master's Mark Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Master's Mark Cleaners has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday April 26, 2024, I dropped off 2 shirts--1 of them was a button down long sleeved shirt of my husbands. The 2nd was a white t-shirt type material with beads on it. I explained that because of the beads, I preferred to have it dry cleaned. The lady said "because of the beads, I need a verbal from you that we can clean this shirt, just in case any of the beads come off." I said, that was fine, I understood.
      On Monday April 29th, I went in to pick my order up. I was handed only the 1 shirt of my husband's. I said--this is missing a shirt. The lady said "what did it look like" and I explained it. She said "Oh, they must have sent it to another location to clean it.". She said to try back the next day, but took my information down and said she would check on it.
      On Tuesday April 30th, I went back in. The same lady was at the front. Had zero recollection of me being there. I explained the entire situation again. She acted like she had never seen me or heard of this. She pulled it up on the computer, confirmed it was a Tommy Bahama shirt and went to the back to look for it. 10 minutes later, she comes back and says it must have been put in with someone else's order and to check back in 2 days.
      I said--that's not acceptable. How do you not know where the shirt is---the day before you gave me a different answer.
      She just looked at me. I said I'm done with this, find my shirt. I walked out and got in my car which was parked in front of the store. She threw my ticket on the floor in front of the desk and walked to the back.
      Mind you, this lady, every time I walk in there is rude, complaining and threatening to lock the doors and "let them figure it out". She is mean and ugly to the other employee that she works with. When you walk in, she doesn't even acknowledge you, just looks at you with disgust and keeps on doing what she was doing when you walked in.
      This is not how you run a customer oriented business! This is the store in Duncan.

      Business Response

      Date: 05/11/2024

      Once **** ***** complaint was received by Masters Mark the Operations Manager was contacted. Mr. Tom R**** reached out to **** *****. We are continuing to look for the missing shirt. This situation have been discussed with our Leadership Team as well.

      I spoke with **** ***** and as stated to Mr. Riley she was more upset about the way she was treated than the missing shirt. Mr. Riley has spoken with that employee and measures are taking place to make sure this does not happen again.

       

      Regards,

      Beth W***

      Office Manager

      Customer Answer

      Date: 05/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* *****

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2, 2022 I purchased a light blue sport coat from ***** *** ***** men’s clothing store at *** ***** St. in Greer South Carolina. On October 6, 2022, I took that sport coat into Masters Mark cleaners at 2105 East Main St. in Duncan, South Carolina to be dry cleaned and have some brown spots removed from the bottom of the interior lining after regular use during a work trip. I dropped it off with another sportcoat, also from ***** *** *****. I picked both sportcoats up on the same day, October 6, and brought them home and hung them up in my closet until I needed them again. I left them on the hangers and in the plastic wrap from Masters Mark. On November 28, I packed both sport coats for a work trip to Albuquerque and Tucson. The garment traveled with the plastic still on it. When I went to put the jacket on to go to work in Albuquerque, it had shrunk 2 to 3 sizes. It’s so tight around the arms that I can’t even move when it’s on. It’s also shrunk so much that it will not button. Completely unusable to me. The other sport coat, which was dropped off and picked up at the same time as the blue one, it’s perfectly fine. I returned from my work trip on December 2 and on December 3, I took the sport coat into Masters Mark in Duncan to show them the damage. They agreed that it had obviously shrunk considerably and said that they would speak to the supervisor, Tommy R**** about the situation. I left the jacket with them and on December 7, 2022, they called to notify me that Tommy R**** said that they had not had any issue with wool sport coats shrinking previously, and that they are in no way liable. The sportcoat cost $595 the day I bought it on May 2 and I’m seeking that amount to replace it with a new jacket that fits. They agreed at Masters Mark that when I dropped off the sportcoat, it was not wet or in any condition that would have caused it to shrink under normal dry cleaning methods.

      Business Response

      Date: 01/25/2023

      Good afternoon!

      Mr. ****** ***** is now satisfied with the way Masters Mark handled the situation with his wool sport coat.
      Masters Mark did their due diligence to investigate what actually happened. Masters Mark has been in contact with Mr. ***** and to his satisfaction Masters Mark will purchase a sport coat once he has selected one that will be similar in value. Mr. ***** has agreed to notify Julie M**** or Tommy R**** once he is ready to make a purchase.

      Regards,

      Beth W***
      Office Manager

    Master's Mark Cleaners is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.