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Find a Location

Ace Glass Company, Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ace Glass Company, Inc

      5506 Two Notch Rd Columbia, SC 29223-7217

    • Ace Glass Company, Inc

      PO Box 4432 Columbia, SC 29240-4432

    • Ace Glass Company, Inc

      7538 Woodrow St Irmo, SC 29063-2831

    • Ace Glass Company, Inc

      4661 Augusta Rd Lexington, SC 29073-7949

    Business ProfileforAce Glass Company, Inc

    Windshield Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers glass and mirror repair and replacement for home and auto.

    Business Details

    This is a multi-location business.

    Find a Location

    Ace Glass Company, Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ace Glass Company, Inc

        5506 Two Notch Rd Columbia, SC 29223-7217

      • Ace Glass Company, Inc

        PO Box 4432 Columbia, SC 29240-4432

      • Ace Glass Company, Inc

        7538 Woodrow St Irmo, SC 29063-2831

      • Ace Glass Company, Inc

        4661 Augusta Rd Lexington, SC 29073-7949

      Location of This Business
      5506 Two Notch Rd, Columbia, SC 29223-7217
      BBB File Opened:
      10/13/1993
      Years in Business:
      60
      Business Started:
      1/1/1964
      Business Incorporated:
      6/1/1984
      Type of Entity:
      Corporation
      Number of Employees:
      15
      Business Management
      • Ms. Alexandria "Alex" Canty, Manager
      Contact Information

      Principal

      • Mr. Fred L. Price, President

      Customer Contact

      • Mr. Fred L. Price, President
      • Mr. Fred (Trey) Price III, Vice President
      • Ms. Phyllis Price
      • Ms. Alexandria "Alex" Canty, Manager
      Additional Contact Information

      Fax Numbers

      • (803) 691-1254
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/30/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I called Ace Glass to order glass for my patio door which got broken. I was told by the customer service rep that they had to set up an appointment to come out and measure the window before ordering I explained to her that I already had the measurements that my handyman was going to install the glass. I was told by the representative that I had to have someone come out to measure before they can order the glass so I set up an appointment for them to come out and measure. I called the store today after receiving a voicemail from them stating that they had the window and was able to install it today and for me to call them back. I called them back to let her know that I just wanted to order the glass and I did not want to use them to install it, I then was told that I had to pay an extra $85 for using their measurements which as I stated above we already had the measurements and she told me I had to have the man come out before they can order. I feel that this is not right for them to charge me $85 for their measurement when they say their estimates are free of charge. I want to receive my glass from them ASAP for just the glasses itself. This is very poor customer service to try to rip someone off of $85. Thank you in advance
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrea B

      1 star

      03/02/2024

      Most people at the Irmo, SC office are great, but avoid Casey for your install. He does not know how to use a level. When he installs your glass crooked you then have to deal with the receptionist/scheduler, Carmen, who is rude and not accommodating. She is argumentative and will punish the customer with extended dates for remediating the installation error. For reference, my initial (crooked) installation was 1/17/24. A new crew came 2/27/24 to remove the crooked glass. Two days later the receptionist/scheduler called to say they can’t come back to fix the mistake for two more weeks (on 3/13/24) because the “schedule was booked out.” Is the company “booked out” fixing mistakes prior to my initial install in January or is the scheduler putting new customers ahead of ones that have already paid and just want to use their shower? In what world is this acceptable? Buyer beware!

      Local BBB

      BBB Serving Central South Carolina & Charleston

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