Business ProfileforPawmetto Lifeline

We went in to take a stray to get a basic exam which I had called about the day before. (Friday, April 1 and went to the appointment April 2) They told me to just do the exam nothing else would be 40 dollars. I told them I wasn't planning on taking the stray but a friend might want to take the cat that I just wanted the basic exam. I said this on the phone and when I went to take the cat in numerous times. My husband also said it as well. The vet told me that the cat could have possible ear mites and we consented to treat those, but nothing else because again we weren't planning on keeping the cat, but just wanted to make sure the cat was safe and wasn't starving. We were NOT planning on having any extra expenses besides the 40 dollars we agreed to for a cat we weren't going to keep. When we went to leave and pay, I was on the phone with a friend who was potentially going to keep her while my husband paid. They charged us 160 dollars for vaccines and other things that we did not consent to. They said we couldn't leave until we paid. My husband paid and told me in the car what happened. I called and left a message Saturday (April 2) for someone to call me because we shouldn't have been charged for things we didn't consent to. I got a call on Monday (April 4) asking if we wanted to surrender the cat, which they would charge us an additional 25 dollars. I explained it to the man who called and he said he had nothing to do with that but he would pass the information along. I called again on April 5th and the lady said that the manager would call me. I went in on April 7th to talk with them and noticed that on the back of my paperwork she had written different services that we didn't agree on. I had looked on the back of the form before we signed it and saw nothing on there. It was handwritten and nothing was checked off on the boxes. She refused to refund me and told me I said I wanted the cat healthy and so these services were agreed upon, which was not true.