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Business Profile

Batteries

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month ago, my HDMI went out on my Xbox Series X. Batteries Plus advertised that they repaired them and it was the closest place to me. I brought the console to them and they replaced the port but a month later it wasn't working again and the port was extremely loose behind the cover. I brought it back to them and now they're telling me that the location where the port solders to the motherboard is broken so now I need the motherboard repaired which is another $129 on top of the $175 I just paid. There's no way I could've caused this considering I brought the console home, set it in one spot and hooked it up. I never touched it again until it stopped working and I had to bring it back. They still blamed the new found issue on me and would not attempt to fix it again without the $129 or just refund me the $175 from the first failed attempt. So just by taking this console to them, I went from a bad HDMI to a broken motherboard and lost $175 plus the value of the console itself before they destroyed it.

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