Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2129 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  Greystar

  100 Heard St Chelsea, MA 02150-1954

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before submitting this formal complaint, I read the other comments regarding this agency, and I too have experienced all of the same instances of mishandling. Me being a 3 year resident with consistent on time payments did not make a difference. I have been terribly mistreated and even plotted on by the management agency. Excessive fees, ignoring many of my maintenance requests, staff being cruel and disrespectful. I'm not even sure where to start or stop with all of the issues.
  
  I accepted an apartment "as-is" for deficiencies of the previous tenant including a broken cooktop which is clearly a fire hazard. By accepting, I was not liable and it was agreed on by both parties. There was a staff change and all of a sudden the charges are assessed again? This is unacceptable, unjust and probably illegal. I am currently renting another apartment in the complex and it seems like a pattern of mistreating tenants nationwide. There is also a class action lawsuit pending with Greystar in different states.
  
  I truly hope something will be done about this, because people can’t continuously be treated this way by one agency, when we are all just doing what we can.

  Customer Answer

  Date: 08/08/2025

  Good morning Daniel,

  My sincerest apologies for any inconvenience caused on my account. The Greystar property referenced in this complaint can be seen below:

  Broadstone on Trinity
  1701 Rogers Road
  Fort Worth, TX 76107

  If you should need anything else from me, please let me know, I would be happy to help. Thank you and I  hope you have a wonderful weekend. 
  

  Warm Regards
  ***** *******

  Business Response

  Date: 08/08/2025

  Hi *****,
  Thank you for sharing your concerns with us. We’re sorry to hear about the issues you’ve experienced at Broadstone on Trinity, especially regarding your apartment condition, billing, and interactions with the team.
  We’ve contacted the onsite team and their leadership so they can review the situation and have a Greystar representative follow up with you directly within 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to rent from this place with a section 8 voucher and they are not following the law SB 267 you cannot go by credit score with a voucher you have to go by the voucher and I want them to follow the law

  Business Response

  Date: 08/08/2025

  Hi *******,
  Thank you for sharing your concerns with us. We’re sorry to hear about your experience while trying to apply at Park East in Los Angeles.
  We’ve contacted the onsite team and their leadership so they can review your concerns regarding SB 267 and have a Greystar representative follow up with you directly within 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident in the Asher community of Fremont California. I experienced a severe breach of security and would like to terminate the lease immediately without buy-out fee.
  
  While I was away in July 2025, the apartment's maintenance team entered my unit for a fire alarm inspection. On July 13th, a key was discovered left in the exterior door lock. A torn fire inspection notice was also on the floor. The fire inspection was scheduled for Tuesday, Wednesday, or Thursday of that week, meaning the key was left exposed in my door for at least 4 days.
  
  Requirement:
  I am requesting to be released from my lease agreement without penalty.
  1. Egregious Negligence: Leaving key in the door is a severe security lapse that put my personal safety and belongings at extreme risk, making the premises unsafe and therefore "uninhabitable" in a broader sense.
  2. Loss of Trust: This incident fundamentally undermines my ability to feel safe and secure in my own home. It's difficult to continue a tenancy when I can't trust the landlord.
  3. Community's Lack of Awareness: The fact that no one noticed the missing key for nearly 2 weeks highlights a severe lack of proper procedure and oversight on the community's part.
  
  Key Legal Principles:
  1. Breach of Quiet Enjoyment
  2. Negligence and Security(California Civil Code sections, such as 1941.3.)
  3. Landlord Entry Rules (California Civil Code 1954): The fact that the fire inspection notice was "torn apart on the floor" and the key was found on a Sunday could indicate a violation.
  
  I tried to contact with community team but it was extremely difficult to communicate with regarding this serious issue. They has sent repetitiveemails to decline my requirement.
  they has also made statements like: "Are you going to end the lease every time it happens? I have seen many of those incidents happened."
  
  Due to this severe breach of security, the resulting loss of trust, I am requesting to be released from my lease agreement without penalty.

  Business Response

  Date: 08/08/2025

  Hi **,
  Thank you for sharing your concerns with us. We’re very sorry to hear about the security issue you experienced at The Asher, and we understand how distressing that must have been.
  We’ve contacted the onsite team and their leadership to investigate this situation further and ensure a Greystar representative reaches out to you directly within 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at Santal Apartment complex in Thousand Oaks California from March 2023- August 2024. We were billed for a charge that is completely false. We were charge after we moved out of the apartment an extra day. We were unable to turn in our keys to the office due to the office being closed due to a water leak at the time and we held onto the apartment keys until the following day when the office opened back up. The manager refused to waive the fee even though we did not stay in the apartment an extra day. This extra charge is unethical and i'm requesting for this to be fixed,

  Business Response

  Date: 08/07/2025

  Hi *****,
  Thank you for sharing your concerns with us. We're sorry to hear about the frustration regarding the additional charge after your move-out from Santal Thousand Oaks. We understand how situations like this can be frustrating, especially when unexpected office closures affect the return of keys.
  We’ve contacted the local team at Santal Thousand Oaks, along with their leadership, to investigate this matter further. A Greystar representative will reach out to you directly within 10 business days to follow up on your concern.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a tenant at Bellrock Summer Street and am filing a BBB complaint due to unprofessional property management and unsafe living conditions.
  
  A damaged bathtub was reported to management on July 21, 2025. Two failed repair attempts were made without notice, using hazardous chemicals that left the tub unusable and caused me to slip and come into direct contact with uncured materials. My health was impacted, and personal belongings were damaged.
  
  I’ve submitted formal lease termination based on Texas Property Code § 92.056. The complex has offered no assistance or accountability and has failed to maintain a safe, habitable unit.
  
  I am requesting the BBB intervene in this matter and ensure no further harm comes to future tenants.

  Business Response

  Date: 08/07/2025

  Hi *****,
  
  Thank you for sharing your concerns with us. We’re very sorry to hear about the issues you’ve experienced at Bellrock Summer Street, particularly regarding the bathtub repair, the impact on your health and belongings, and your concerns about the unit's habitability.
  
  We’ve contacted the local team at Bellrock Summer Street, along with their leadership, so they can investigate this matter and ensure a Greystar representative contacts you directly within 10 business days.
  
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Greystar Property Management related to an improper charge of $275 and an unjustified $385 penalty that I believe is retaliatory and legally unfounded.
  
  Key Details:
  
  Date of application (occupant): May 19, 2025
  Property applied for: The Winnifred (Charlotte, NC – managed by Greystar)
  Amount paid: $275 total (including a $75 non-refundable application fee and a $200 administrative fee)
  Application signed. No lease was signed.
  
  Date dispute initiated: June 2025 (exact date unavailable, initiated through my bank)
  Date of retaliatory charge: July 23, 2025
  Dispute status: Still under bank investigation; neither I nor Greystar has been awarded the funds.
  
  What Happened:
  
  On May 19, 2025, I submitted an application to rent at The Winnifred and paid $275. The process required my guarantor to complete a separate form. However, the guarantor form was never delivered due to a technical issue on Greystar’s end.
  
  I contacted Greystar management by email and was told that either the form would be re-sent or I would be refunded. Neither happened. Despite multiple follow-ups by email and phone, I received no response or assistance for an extended period.
  
  Due to the lack of communication and failure to render services, I disputed the $275 charge through my bank in June 2025.
  
  Then, on July 23, 2025, Greystar attempted to charge me an additional $385, claiming it was a result of the dispute. However:
  
  I never signed a lease or agreed to any such penalty.
  The application documents provided by Greystar contain no mention of a $385 "move out fee" which is what they attempted to charge because of the dispute.
  
  This charge appears to be retaliation for a lawful dispute under the Fair Credit Billing Act. At the time of the $385 charge, the dispute had not been resolved and no party had received the funds. I consider this a deceptive and abusive practice.

  Business Response

  Date: 08/07/2025

  Hi *******,
  Thank you for bringing your concerns to our attention. We’re sorry to hear about the experience you had with the application process at The Winnifred, including the issues with your guarantor form and the charges in dispute.
  We’ve contacted the team at The Winnifred and their leadership to review your concerns, including the disputed charges and communications related to your application. A Greystar representative will be in touch with you directly within 10 business days to follow up.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of apartment 7/21/25, provided move out notice via email and in person. Greystar did not pro rate my rent during this month as stated in the lease. Grey star is trying to charge me rent for the month of August even though they gave me move out credit on my account. Have called both the local apartment and corporate office several times and left messages at various times of the day. No response from either.

  Business Response

  Date: 08/07/2025

  Hi *****,
  Thank you for reaching out and sharing your concerns. We're sorry to hear about the confusion surrounding your move-out from 42 Magnolia + 5000 Forest and the billing issues you described.
  We’ve contacted the property team and their leadership so they can look into this further and ensure a Greystar representative reaches out to you directly within 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Parc at 21st and Rock regarding excessive and unfair move-out charges. Our lease ended July 29, 2025, but we turned in the keys on Monday, July 28. My husband personally handed them to a staff member in the office. However, management later claimed we never returned them, likely due to the employee failing to document the handoff. We were then charged a total of $843.36, which appeared in the resident portal. Charges included: Carpet cleaning: $75, Full paint: $250, Drip pans: $40, Full cleaning: $175, Blinds: $100.
  We dispute most of these charges. Aside from the blinds, the unit was left clean and in good condition. We have video evidence from our move-out day showing that the walls and carpets were not damaged, and the unit was cleaned thoroughly. The apartment was already in a run-down condition when we moved in, with visible wear and tear throughout.
  We did not pay a direct deposit to the complex; instead, we used Jetty, a third-party deposit service. Despite this, we were charged excessive fees without justification or the opportunity to review or dispute them in advance. Attempts to resolve the issue with apartment staff have been unsuccessful. We were met with indifference and no explanation for the high charges. We are requesting: A detailed, itemized statement with photo evidence of all claimed damages or cleaning issues and Removal or reduction of any unjustified charges from our account. We are prepared to provide video proof of the unit’s condition and hope the BBB can help facilitate a fair resolution.

  Business Response

  Date: 08/07/2025

  Hi ***,
  Thank you for sharing your concerns with us. We’re sorry to hear about your experience with the move-out process at Parc at 21st & Rock, including the charges assessed after your lease ended and the confusion surrounding the return of your keys.
  We’ve contacted the onsite team and property leadership at Parc at 21st & Rock so they can review the details of your account, including the charges listed and your communication with the team. A Greystar representative will reach out to you directly within the next 10 business days to follow up.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here at the Ellicott House 4849 Connecticut Ave. NW. Washington DC the building is not up to code and has serious health violations i.e., constant flooding,toxic, black mold, everywhere, broken and dangerous elevators, exposed wires, chipped led paint contaminated drinking water holes in every part of the building for Pest environment, and the list goes on and on

  Business Response

  Date: 08/07/2025

  Hi *******,
  Thank you for sharing your concerns with us. We’re sorry to hear about the health and safety issues you've experienced while residing at Ellicott House.
  We’ve contacted the onsite team and property leadership at Ellicott House in Washington, DC so they can investigate the matters you’ve raised. A Greystar representative will reach out to you directly within the next 10 business days to follow up.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collections harassing me to pay a debt that IS NOT DUE! I lived at the Mix apartments in Anaheim CA 2024 when a major flood occurred from the tenant above me and flooded my unit as well as personal belongings!!!! My 8 year old daughter, Myself and dogs had to go stay in a hotel for almost 2 months which I had to pay for!!! They sent me to collections for not paying the rent when I was in the hotel!!!!! This is illegal and violates Civil Code §1942.... I will be seeking legal rep to sue as there was pain and suffering and loss of income.
  My daughter and I were sick from mold as well.
  
  SENT EMAILS BACK AND FORTH WITH JEREMY AS WELL AS PROOF OF MY COSTS TO *****************@greystar.com

  Business Response

  Date: 08/07/2025

  Hi *******,
  Thank you for sharing your concerns with us. We’re sorry to hear about the challenges you and your family experienced during your time at The Mix at CTR City, particularly surrounding the flooding incident and the resulting collection notice.
  We’ve contacted the onsite team and property leadership at The Mix in Anaheim so they can review the situation in detail, including your prior communications and submitted documentation. A Greystar representative will reach out to you directly within the next 10 business days to follow up.
  Sincerely,
  The Greystar Team