Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CPA

DBS & Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPA.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company $500 to accurately file my state and ******* taxes. I found out through the ******* government, they failed to do so. I asked for a refund from the company and they have not answered any of my correspondence since not given me a refund.

    Business Response

    Date: 01/31/2025

    We prepared and filed the tax returns for the client for tax year 2022.  On October 7, 2024 she received a notice from the IRS stating that she owed money for unreported income on her 2022 return.  It is not uncommon for taxpayers to receive such notices.  The notice stated that there was unreported interest income and unreported gain from a home sale.  ******** did not provide us with Forms 1099-S for a home sale or Form ******** for the interest income. 

    ******** sent the notice to us on October 11, 2024.  We promptly responded to her that same day; advising her and providing the documentation she would need to send to the IRS to respond to clear up the home sale gain.  We could not advise her on the interest income as we were never provided with a ********.  We also could not directly deal with the IRS on these issues as we did not have ***** ** ******** to do so.

    On January 15, 2025 ******** emailed us stating that the items had been resolved based on how we advised her to respond to the IRS but also demanded a refund for the preparation fee.  We do not issue refunds to clients solely because they are unhappy that they received a notice and had to respond to the IRS.  This is a common occurrence in the business of income taxes.  In fact, we typically bill for time advising clients on how to respond to IRS notices.  Out of courtesy to ********, we did not bill for the time advising her and helping her gather the documentation to respond to the IRS.  

    I have attached the email correspondence with ******** on this matter.

     

    Business Response

    Date: 02/06/2025

    I reject ********'s response for the reasons stated in my initial response.  There is no further information that needs to be provided on this matter.

    Customer Answer

    Date: 02/07/2025



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:


    *** filed my taxes incorrectly by missing a key document needed by the IRS that was required while he, as the tax professional, knew would avoid the taxes being filed incorrectly and is not offering to refund my payment to him. 
    Regards,


    ******** ********






DBS & Associates, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.