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Business Profile

Private Golf Courses

Old Barnwell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Golf Courses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent this golf club $12.00 and a self addressed stamped padded envelope for three old barnwell logo golf balls and all that they sent me is one logo golf ball. I have sent them four follow up letters about this matter and they refuse to respond to me. One logo golf ball does not cost $12.00. I want them to send me the additional two logo golf balls that I paid for

    Business Response

    Date: 05/30/2025

    Hi ******,

    We received your recent mailing with $12 and a request for three logoed golf balls. As a private club, we typically only sell merchandise to our members and their guests. However, in an effort to accommodate your request—and because you did not include any contact information—we kindly sent along one logoed ball along with some additional logoed items like koozies and tees.

    Please note that the value of three golf balls would have exceeded the amount you enclosed.

    Since then, we’ve received three additional letters from you, none of which have included an email address or phone number. If you are dissatisfied with the items we sent, you're welcome to return them by mail, and we will gladly refund your $12.

    Customer Answer

    Date: 06/03/2025

    Complaint: ********

    They admiited that that I sent three follow up letters with my name and address so that they had my contact informamtion.  Are they going to pay the return shipping which is over $6.00 since they did not send what I sent them money for.  I am willing to send another envelope and additional money for the extra two logo golf balls.  They never even offered change when they even admitted that the one ball does not cost $12.00

    I am rejecting this response because:



    Sincerely,

    ****** ******

Old Barnwell is NOT a BBB Accredited Business.

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