Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled with this law firm.. I have notarized paperwork regarding a payment plan that we have established. I recorded the phone call I had with ****** at this office. Rhode Island is a one party permission for telephone recording and I was the one party in the conversation that agreed. This conversation took place on May 30, 2025 at 3:17pm The entire call is around four minutes and at the two minute and 11 second **** of the recorded conversation I asked ****** a very specific question to which she gave me a very specific answer. I asked her what happens with the court case thats filed against me through this law firm now that we have settled and set up a payment plan - she states the law firm files the payment plan and settlement with the courts letting them know I entered a payment plan , its at this point ****** specifically tells me once its filed by me, the law firm also sends me a copy proving they filed it within courts. I called the office today and spoke with ******. Who is the office manager who was so rude it was laughable. She informed me nothing would be sent to me. I am working with a lawyer on this case and have been since I received the summons to court. My lawyer tells me that I should be getting all paperwork they promised me. So far I have not received anything from this law firm after I sent back the notarized paperwork regarding the settlement plan I want the paper work ****** said I would get-showing that this law firm did in fact file it with the courts as promised by ****** on the recorded call. Its been almost 2 weeks since I Mailed my notarized copy of the payment plan we settled upon, and I havent received anything from this law firm stating that they entered this payment plan into the court system as promised. I expect this paperwork regarding this specific payment plan that we set up the filed with the court system, showing that we agreed on a payment plan, and I want to copy sent to me immediately.

  Customer Answer

  Date: 07/05/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/11/2025

  A judgment entered against *** ********* on June 24, 2025.Our firm represents ************************* in the lawsuit against ***********************Our firm does not represent *********. He is not our client or customer. He is an adverse party in litigation. *** ********* made several calls to the firm to make a settlement and judgment arrangement. He was informed the firm would file the consent agreement with the court once we received it with his signature notarized. The consent agreement he signed agrees to judgment. *** ********* acknowledges in his complaint to the BBB that he understands the firm would file the consent agreement with the court. The firm received the notarized consent agreement and filed it with the court. *** ********* stated he had an attorney who advised him the case would be removed from the court system once he signed the papers. The firm never agreed to remove the case from court, and the document *** ********* signed agreed that a judgment would enter with the court. The firm stated it would speak with his attorney if he would like. He did not identify his attorney, and no attorney has entered on his behalf in the lawsuit or contacted the firm. *** ********* did not request another copy of the document he signed and returned to the firm.  Since this complaint, the firm has mailed him a copy. *** ********* asked for a copy of our call recording. The firm told him that it does not provide copies of call recordings. The firm acted responsibly as it filed the signed agreement with the court as it told *** ********* it would. As a result of this BBB complaint, it appears *** ********* wants a copy directly from the court website. He did not make this request in his phone calls. The firm has mailed a copy of the document he signed from the court website. *** ********* has made his payment on July 7, 2025 pursuant to the consent agreement.

  Customer Answer

  Date: 07/14/2025

  Great, finally a reply after almost a month, however this reply has nothing to do with the question I brought up and also has nothing to do with the paperwork I requested the firm mail me. In my recorded call, I the time stamp I mentioned, ****** states the payment plan I entered once notarized and returned to the firm, it would be updated with the court system /case and I would receive a copy proving the law firm entered this payment plan into the courts. I do not have that paperwork and still do not. 

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/14/2025

  The firm downloaded a copy of the signed document from the court and mailed it to Mr. ********* on July 11, 2025.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On around 1/6/25 I have contacted this company to settle a debt with one of there clients. I was told I have to give an offer to settle a debt. I offered to pay them so much up front and then monthly. Everyday I now call for over two weeks. Let's not even get into the amount they claim I owe them for a broken tail light. Anyway they have suspended my licence which now I can no longer drive. I drive for a living so this is not working. I have offered to pay the debt however they have yet to get back to me. I have called everyday now and I'm gonna switch strategy's next and call every hour of something is not done soon. I just want to pay my bill and move forward in life. There staff are really rude with me on the phone. They claim they are waiting for a response from their client yet it's been two weeks. I was told it will take two days. I am at a loss at this point and just want to make arrangements to pay the rediculous amount their claiming. I shouldn't have to lose my house, my car and job over this yet that's what's happening I cannot work if I cannot drive that's not right. How can you pay a bill if you can't work makes sense right?

  

  Business Response

  Date: 02/24/2025

  Our firm represents *********************************** in a lawsuit against Mr. **************** Our firm does not represent him. Mr. ********* has a judgment stemming from an automobile accident that he had with ************************************ insured.  He did not have any insurance in place at the time of the accident.   Mr. ********* failed to appear at a hearing on July 5, 2023 where a Judge ordered the paperwork for nonpayment to be sent to the Registry of Motor Vehicles. On February 11, 2025, Mr. ********* called our firm to make a settlement arrangement for the balance of the judgment as his license and registration were suspended for failure to make a payment arrangement on the judgment.  His settlement offer was communicated to the client the same day.  On February 12, 2025, we reached out again to the client. It was learned that our client contact was out of the office until February 17, 2025, which was Presidents Day.   Our office contacted the client contact on February 17 and 18, 2025.  On February 18, 2025, the client contacted the firm and informed the firm that the proposed settlement plan was approved.  On February 18th, the firmed called Mr. ********* but his voicemail box was full.  He called us that day and signed the necessary paperwork so he could reinstate his license and registration.
  
  The firm acted responsibly as it does not have the authority to settle cases without the clients permission.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unfair Debt Collection Practices. I am writing to formally lodge a complaint against Strauss, Factor, *********************************************** for ***************************** *********************** Name] regarding their unfair and unethical practices in attempting to collect a debt from me. My name is ***************************, and I am deeply troubled by the actions of your agency in relation to a debt stemming from a judgment issued over 15 years ago by the KENT COUNTY 3RD DIV DISTRICT COURT, with the case details as follows: Date: 08/28/2008 Amount: $1398 Filing Number: 2008CV3902 I left this school above and joined the Army in 2008. When I was discharged from the service, I was disabled and could not find work. This is how this debt occurred. Now, 15 years later, Despite my sincere efforts to settle this debt, I have encountered significant obstacles from your agency. I have offered to pay the full amount of the judgment, which I acknowledge as a legitimate obligation. However, I am appalled by the egregious fees your agency has added, which far exceed the original judgment amount. These excessive fees have been imposed upon me without justification or explanation. As a disabled 100% Army veteran living on a fixed income and raising three children, all of whom are also on disability, I face considerable financial challenges. My only source of income is a disability check, the exorbitant demands of your agency are placing an intolerable burden on me and my family. I wish to emphasize that my inability to pay the debt in full is not due to negligence or unwillingness, but rather to circumstances beyond my control. Following my service in the Army, I struggled to secure employment and fell into homelessness, living in hotels for a prolonged period. It was only recently that I was able to find a stable home for myself and my children, thanks to a VA loan. However, the unresolved debt from Strauss, Factor, *********************************************** *********************** Name] is now preventing me.

  

  Business Response

  Date: 02/23/2024

  *************** is not a customer of our office. Our office represents *********************************** and has a valid judgment against him.
  Our Firm has not violated any law and our firm did not make any false statements or representations to ****************.   On August 28, 2008, *********************************** (****) obtained a valid judgment after a hearing on a Motion for Entry Judgment.  See attached Judgment.  The Judgment was for $1,398.23 plus interest and costs. The statutory post- judgment interest rate is 12% per year under RI Gen **** 9-21-10.  See attached statute.   Because **************** became active duty in the military, the statutory interest rate was reduced to 6% pursuant to Servicemembers Civil Relief Act 50 U.S.C. 3937 (a)(1).  That rate is still being charged.
  *************** called the Firm on February 14, 2024, and stated he could pay $1,300.00 to settle.  My client, ****, instructed the firm to reject that offer and make a counter the offer at $2,500.00.  The firm communicated the counteroffer on February 16, 2024, and **************** expressed concern about paying that settlement.  The staff person informed **************** to complete an asset and income financial questionnaire and we would review with the client to see if the client would reconsider the offer of $1,300.00.
  Instead of completing the questionnaire, **************** filed the **** complaint against the firm.  In those documents, **************** provided financial details including a copy of his bank account showing the deposit of a disability check as income and his expenses which exceeded the check for that month.  With that information, my client has agreed to accept Mr. ******* offer of $1,300.00 to settle in full. 
  On February 19, 2024, I emailed ****************, and informed him that the client would accept $1,300.00 to settle the account in full.    See attached email.  **************** agreed to pay the $1,300.00 to settle in full.  See attached email.  Once we receive payment, our firm will file a satisfaction of judgment with the court which will be the necessary paperwork to show the judgment has been paid and released.