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White Horse Vapor Stores, LLCHeadquarters
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Reviews
This profile includes reviews for White Horse Vapor Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 73 Customer Reviews
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Review fromPam F
Date: 09/12/2024
1 starI placed an order with White Horse Vapor on September 2, 2024 and it is September 12, 2024 and I have not received my order. I spoke with my financial institution and there was a transaction from them on September 2, 2024 deducting my order total of $59.28. I have sent emails and no responses besides the automated ones. I did receive an email when I first placed the order on 9-2-24 stating my order was approved and had an order number. I spoke with *** Ex and they said the tracking number they gave me shows they only created a label but never shipped the package that I needed to contact the shipper. Still trying to get my order!Review fromPatrick F
Date: 09/11/2024
1 starPatrick F
Date: 09/11/2024
Horrible service, cant you get in touch with anybody with customer service and they leave your orders in limbo but take your money once you place your order as they will blame it on the carrier. They will never take responsibility for what they do. they have an automated message to everyone of your emails and concerns. Theyve put in place to where they dont have to respond to you until within 24 to 48 hours. Which they never do and also their time date stamp is 3 to 5hrs off of what you actually seen your email. I sent an email in and the time date stamp 10:30am and the time that was on the email info was 3:40. The bad thing is I am 25 minutes from there, ********** ***** distributing office. Pretty much poor everything with this company. I would definitely not recommend this company, which has a horrible communication level to which Ive never seen.White Horse Vapor Stores, LLC
Date: 10/25/2024
Hi *******, I appreciate your feedback, and I want to clarify that we do our best to respond to all inquiries as quickly as possible. While we aim to address multiple tickets each day, sometimes high volumes can lead to delays. We value your concerns. I hope everything has been resolved. If youre still experiencing issues, please dont hesitate to reach out to us at **************** Were here to help!Review fromRyan D
Date: 09/10/2024
2 starsRyan D
Date: 09/10/2024
something reel scammy going done in this stable. first order took nearly a month just to start shipping (for about $16), 2nd order was canceled on me last ********** still waiting for a response on when, if, or why I am not getting that money refunded to me. Also no listed phone number, no address, disappearing orders on **************** of scary stories I didn't read before stepping in this glue trap of a company.White Horse Vapor Stores, LLC
Date: 10/25/2024
Hey ****, I understand your frustration, and Im sorry for the inconvenience. Once an order is canceled, it typically takes 3-5 business days for the refund to be reflected in your account. If youre still experiencing issues after that timeframe, please reach out to us directly at **************** and well be happy to assist you further. Thank you for your patience, and we hope to resolve this for you soon!Review fromShelby C
Date: 09/04/2024
3 starsI ordered from this company on Aug 29 I have order number and all. Now I can't look at shipping details. The page is not working. I either want the product or my money backReview fromPeter H
Date: 08/21/2024
5 starsPeter H
Date: 08/21/2024
I recently had an issue with an item ordered from White Horse Vapor. Their customer service was prompt, responding within hours, and they completely resolved the issue.White Horse Vapor Stores, LLC
Date: 08/21/2024
Hi *****, thank you for your kind words! Were glad to hear our team resolved the issue quickly. If you need anything else, just let us know! Happy vaping!Review fromMollie W
Date: 08/11/2024
5 starsMollie W
Date: 08/11/2024
I have ordered from maaaany vape shops over the ************ even come close to the level of customer care that ********************************************* provides. From answering questions regarding order tracking to product use & everything in between.. In a world full of so much negativity, thank you for always going above & beyond. The kindness shown isnt a strategy, its just simply what they do! And THAT is what separates them from the rest. <3White Horse Vapor Stores, LLC
Date: 08/15/2024
Hi ******! Thank you for the fantastic review! We're overjoyed to hear our customer care stands out and makes a difference. Your kind words inspire us to keep going above and beyond. Thanks for choosing White Horse! ??Review fromLori P
Date: 07/31/2024
5 starsLori P
Date: 07/31/2024
White Horse is the absolute best company I have ever dealt with. Their products are top of the line, their prices are unbeatable, their shipping speed is insanely fast but the most amazing thing about this company is the people who work there. I have never had someone from a company personally contact me because an item I ordered was out of stock and they wanted to see if together we could come up with an alternative that would make me happy. I have dealt with one particular employee, ******, several times and he has gone above and beyond every time to help me. I dont know where White Horse found him but they are lucky to have him. The customer service team helped me with an issue even though I had waited months to open the box to realize that there was a problem. Most companies would be like too bad so sad.. not White Horse.. they gladly helped me with my problem. It is so refreshing to deal with people who are friendly, helpful and clearly enjoy their jobs. I honestly cant say enough great things about this company. If you are looking to buy vapes online White Horse is where I would 100% recommend going!!! You will not be disappointed!!! Thank you White Horse for being a great company who cares about your customers.White Horse Vapor Stores, LLC
Date: 08/15/2024
Hey ****! Thank you for the amazing review! We're thrilled to hear that our products, pricing, and, especially, our teamlike Justinhave made such a positive impact. Your feedback about our customer service and support means a lot to us. Were grateful for your recommendation and look forward to serving you again!Review fromLisa J
Date: 07/10/2024
1 starLisa J
Date: 07/10/2024
Shipping takes too long I'm no longer impressed and I won't be ordering from them againWhite Horse Vapor Stores, LLC
Date: 08/15/2024
Hi ****, Im really sorry to hear about the shipping delays youve experienced. We strive to improve our service and appreciate your feedback. If theres anything we can do to make this right, please let us know. We hope to have the chance to serve you better in the future.Review fromChristopher A
Date: 07/10/2024
5 starsChristopher A
Date: 07/10/2024
I'm leaving a good review because White Horse has treated me well on multiple orders. I had one order delayed a long time ago and they credited shipping and have since seemed to update their policy. If something is delayed they split the order instead of holding which is extremely nice. Shipping is now always fast. **************** is has reached out to me on an out of stock item and asked I'd like to replace it with something in stock. And the one issue of a defective item was quickly handled and they issued me credit. And best part. Calling customer service you get a real life human.White Horse Vapor Stores, LLC
Date: 08/15/2024
Hi *****, thank you for your wonderful review! We're delighted to hear you've had great experiences with us and appreciate our efforts to improve service and shipping. Your feedback means a lot and encourages us to keep up the good work. Thanks for your support!Review fromJoe T
Date: 06/06/2024
5 starsJoe T
Date: 06/06/2024
Exceptional customer service, prices and shipping speed. I have found every representative to fast in their response and kind.White Horse Vapor Stores, LLC
Date: 06/07/2024
Hi ***, thank you for your kind words! We're delighted you had a great experience with our service, prices, and shipping. We look forward to serving you again! Happy vaping!
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