Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Mattress By Appointment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a mattress from this business I asked him if I could return it after I tried it for one night he said yes that I would contact Snap who I got financing from. Snap said I have to contact the business neither place will let me return it. My back hurts so bad. I asked him if it was a mattress that only needs to be rotated every 6 months he said yes. The mattress tag says to rotate once a week. I am 81 years old and I cant do that

    Business Response

    Date: 02/16/2024

    To whom it may concern

    ********************* entered into an agreement to purchase a mattress thru snap finance at our store location on a Lease to own agreement with snap finance which she agreed to the terms with snap finance after being approved for funding. ***** picked out the mattress she preferred after trying out numerous options for 45 minutes. During the process ***** asked if we had a sleep guarantee if she wanted to return the mattress. At this point ***** was notified that all sales are final as we are a mattress liquidation center. ***** signed the receipt that she understood the store policy. This receipt has been attached to the complaint Reply form. During the process her daughter ***** who was with her reminded her that she would not be able to return the mattress to our store which ***** replied thats ok i really like this mattress it will be fine. I got a call a week later from ***** stating she didn't like the mattress and wanted to return it which i replied she all ready understood that the mattress could not be returned to our store. I told her also that Snap Finance owns her mattress and sold it to her and to give them a call to resolve any matters with them. According to her agreements with snap finance she does have the right to return the mattress to SNAP FINANCE as they are the owner of the mattress. So all *************** needs to do is call snap and work that out with them like i all ready suggested to her that she do. This complaint really has nothing to do with our store but everything to do with *************** and snap finance i'm sure after dealing with snap finance for over 7 years now they will come to some type of  resolution for **************

    Thank you very much 

    Mattress by appointment **********

Mattress By Appointment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.