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Business Profile

Couriers

UPS Store #7245

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My stereo receiver was shipped to Autotronics of Queens at ***************************************************************************** for repairs. Autotronics of Queens returned the item via ***** to the *** store. I was told that they receive deliveries from all shipping companies, which seemed safe for me because I work fulltime, live alone and was afraid porch pirates would steal the receiver if it arrived when I wasn't at home. *********** provided proof that the receiver was shipped and was received and signed for at the *** store. But employees deny having received it.The stereo receiver arrived at the UPS Store #7245 on or around Sept. 6, 2024, documents show. I went looking for the delivery about a week to a week and a half later. The receiver cost me about $350.00. The *** Store employees told me they accept packages from all types of delivery services, not just ***. So, I accepted that as fact. And, believing my item would be safe at the store, I asked that the stereo equipment be sent there. There was not attempt by the *** Stores staff to resolve the issue. Julieska *******, district manager, said she didnt have it and pointed me to ***** for resolution. ***** pointed to the document saying it was delivered to the store and signed for to absolve themselves of all responsibility.

    Customer Answer

    Date: 10/10/2024

    Hello,
    I would like to amend the respondents of my complaint from the *** store's personnel to a *** corporate entity. I want to change because the District Manager Julieska ******* and the sales clerk I spoke with most likely will simply deny my claim as they did when I spoke with them in the store. I believe an officer at regional or corporate headquarters would give my case more of a fair hearing. I was told to use the case number ********** at telephone number **************; ****************************************************************************. 

    Thank you,
    ****** *****

    Business Response

    Date: 10/23/2024

    Good Afternoon,

    We are diligently working on investigating this situation and are actively looking to find this customer's package.

    The investigation is currently ongoing, therefore we do not have a full response for the customer yet.

    We take this matter very seriously, and are in contact ourselves with both *** and ***** to rectify the situation.

    Once the investigation is completed we will be in contact.

    Thanks,

    The *** Store 7245

UPS Store #7245 is NOT a BBB Accredited Business.

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