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Business Profile

Retail Sportswear

Woolrich Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned 3 Aliquippa jackets from my order number US_71567862 using provided return label tracking 1Z74X7339096950973. They were delivered to the stores warehouse on November 26, 2024. At the moment, almost 1.5 months have passed and I still have not received my refund. I called them 10 times, each time they promised me that they would refund me within 24 hours, but they never refund me.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a coat from Woolrich in November 2024 and had to return it because it didn't fit. I received an email from Woolrich on 12/5/24 informing me that they received my return and my refund was processed, but today is 12/17/24, and I still have not received my refund. I contacted Woolrich and they said the refund was processed but clearly it hasn't been because I still have not received it. Apparently, the department that handles this is in ***** and the PA office of Woolrich can't even call them to find out why my refund hasn't been processed. It was misleading for Woolrich to send me an email on 12/5/24 stating my refund was processed when it actually wasn't refunded. I would not recommend Woolrich to anyone after this experience and hopefully they will issue my refund soon.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WRUS_00126200 This order I didnt receive and it shows as delivered ***** investigation was opened but with no update Id like refund to be issued for this order ****

Woolrich Inc. is NOT a BBB Accredited Business.

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