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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a horrible experience at the above store…I ordered a veggie sub for my daughter using her birthday gift card. As you can see above there was no sauce on this sandwich. My daughter is autistic and was unable to eat it. She was highly upset and cried over it. I contacted the store. The young lady who answered the phone offered to remake it, but the store is out of the way and 15-20 minutes away. I was told I could have a refund instead. She came back to the phone and stated if I wanted a refund, I needed to bring the sandwich back. Why should I waste my gas & a half hour plus of my time bc your people can’t follow simple directions. The manager would not speak with me, and my daughter had no dinner. I want this made right. At the very least my entire order should be refunded for the time & inconvenience

    Business Response

    Date: 06/20/2023

    I spoke to ******************, and I apologized to him about the mistake we accidently made.  Yes, we offered ****************** to either remake his order any day or bring back the food so we could refund him. **. ************;came last week to get the same order for free and be happy customer. Please I am kindly requesting you to remove this complaint because it got solve it. Thank you for contacting me. 

Subway is NOT a BBB Accredited Business.

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