Complaints

This profile includes complaints for Quick Med Claims's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Med Claims

  1400 Lebanon Church Road West Mifflin, PA 15236

• 

  Quick Med Claims

  1400 Lebanon Church Road Pleasant Hills, PA 15236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got set up for payment plans but after one payment realized my insurance should have covered it. They stopped the payment plan but never filed a claim with my insurance. They owe me $300 and have not answered any calls, voicemails, or emails from me or Connecticare

  Business Response

  Date: 07/01/2025

  Good morning,
  In response to the complaint filed by Ms. ******* (case #********), we have reviewed the complaint and the account history. In our review, it was noted that the original insurance provided to us by Ms. ******* did not cover ambulance transport therefore a payment plan was set up after the denial from ******** was received. Ms. ******* paid $300 toward her balance and then provided the correct insurance. There was a delay on our end in billing the new insurance provided by Ms. ******* which resulted in the insurance rightfully denying the claim for exceeding timely filing requirements. Due to our error,we are processing a refund of $300 dollars to Ms. ******** Please allow 30 days for processing time.   If Ms. ******* has not received her refund by August 1, 2025, please have her contact me directly via email at ************************************* On behalf of ***, please accept my apology for the error and the inconvenience it has caused.  
  
  Sincerely,
  ******* ********
  Senior Director Quality & Risk
  Compliance Department
  Quick Med Claims
  **************************************************************

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/24 my husband had a medical situation and I called an ambulance. With all of the confusion, I did not give the ambulance his medical insurance card. I am now receiving a bill for $1875 for the ambulance ride. I have been calling the processing company for the ambulance company so they can process the claim thru my insurance and I call the number on the invoice ***************) and I get transferred to voice mail. I went on to ****************** to update my insurance information back in June and it still has not been processed thru insurance and I just received another invoice for $1875.00. I would just like this bill to be process by my insurance and do not want this to go to collections because I can not get in touch with anyone at Quick Med Claims. I googled the corporate number and called them TWICE and was transferred right to the same voicemail that I have been leaving messages on for months.

  Business Response

  Date: 10/07/2024

  Hello, 

  Our **************** Manager was able to connect with ***** via phone and reviewed all the details of the account.   ***** was also provided a direct call back number if she had any further questions or concerns moving forward.  An error was identified on the initial submission of the claim but has since been corrected.  She was advised that due to the primary coverage, an invoice is automatically generated once a claim is submitted to insurance as the payment/denial will be sent directly to the policyholder.   

   

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was informed that the bill would be submitted thru my medical insurance. That is all I wanted them to do. Thank you very much for your help. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 6/28/2023. We had no choice of ambulance. The account number was ********************. They drove my wife around 3 miles taking less than 20 minutes and charged us $1740.50. To add insult to injury, they were supposed to give us a 20% discount which never happened. My insurance company MASA paid the full amount in the checks ***** for $348.10 and ***** for $1392.40. These amounts paid 100% of the claim without the discount. We paid an additional amount of $1044.30 before finding out that they were completely paid. We are requesting a refund for the overpayment which is at least $1044.30 even without the promised 20% discount. When I told Texan EMS about the second payment check #***** for $1392.40, they said that they would check with the posting department. In any event, I have sent copies of the bill and all three payments.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for legal fees that should not even been charged to me. The employees I spoke to would not listen on how to send the correct information to my car insurance or even the VA insurance so in stead after about 10 times of explaining on how to send it to them between myself and the VA the bill was finally paid now I'm getting garnishment for legal fees that never should have been accrued.

  Customer Answer

  Date: 09/12/2023

  They were original billing company for wisner volunteer fire and rescue and were to incompetent to figure out how to send bill to my insurance which caused the collections